1) 250 feet to each side is way too far, IMO. I generally run no more than 120 feet to each side. Typically, I’ll run closer to 50-60 feet to maximize detail unless I’m searching for something, running a grid for structure, etc.
Once you get that far out to the side, you aren’t going to get as sharp of readings. (Think about the sonar return… It will lose “power” the further it has to travel through water… But also when you get further to the side, you are covering waaay more bottom content –vs shooting downward — per equivalent sonar arc angles. Yes, they say that you CAN image to 300 feet to each side, but in reality returns that you get from that far out aren’t worth much, at least not in 14 feet of water like you are in.
2) You aren’t moving (0.1 mph)…. Not that that should affect if it functions or not, but you won’t get any sort of clear image without at least some speed over ground.
3) Are you sure there is anything (bottom structure) to see on the downscan?? From your image, it looks like it is functioning ok. If your bottom is a plain-jane bottom, that might be about the extent of your image. Moving forward will probably help this as well, as your downscan image is based off of your side scan sonar returns. Remember, your 2-d down sonar is different than your DI/SI sonar… DI/SI takes a thin slice of the water, 2-d sends out a more general lobe or “cone” to cover more area. Is your DI setting set to WIDE??? Try altering that setting.
Shorten your side scan to something like 100 feet (or even 50-60) and try again. A good rule of thumb is side scan distance 3-4 times the depth.
Sensitiviy, speed, etc may all need to be adjusted to current depth, speed, lake conditions, etc… It’s not difficult, just don’t be afraid to spend a few minutes playing with the settings.
In short, I tend to doubt you have a malfunctioning unit. Your mount doesn’t look terrible, either, although its hard to tell from just one photo. You are getting correct-looking (to me anyway) readings based on your settings. Keep playing with your settings, you probably just need to tweak some of them….