Gander Mountain return policy…changed

I recently bought a rod and reel combo from Gander. I did this based on their FORMER no ask return policy. Nobody thought to inform me that when I purchased the protection plan I would not receive a replacement for a broken rod at the store any longer(even though the salesperson and customer service person said that all I had to do was bring the broken item to the store). The new process involves calling an 800 number, being approved, shipping your rod via UPS, then waiting 2 weeks for your money to be refunded. Thus, if you purchase the item on sale you will need to fork over extra cash to get back into the same set-up. Disappointing to say the least.
Just thought I’d let ya’ll know in case you are accustomed to the former policy and the Gander folks fail to notify you too.

Just another reason why I don’t shop at Gander Mt..Their lack of communication with customers, I have shopped there maybe 4 times since they have been in my town.(6-8 yrs or longer)

Just another reason on a long list of them why I choose to support our local shops such as Joes & Thorne Bros instead of big businesses like Gander.

man I hate that place.

FYI, if you ever try to get a price match on their ridiculously over priced at $40.00 a gallon Yamalube, guess again. they dont price match marine equipment.

Although, I have to admit that its a really great place to shop if you are looking for every kind of bobber known to man kind.

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Although, I have to admit that its a really great place to shop if you are looking for every kind of bobber known to man kind.

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Now that’s funny. Put me down for another vote of forget Gander, I’ll go to Thorne Brothers.

Welcome to IDO.
Now that you took the time to register to complain about a box store, I hope you plan on sticking around to share some good fishing post

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Welcome to IDO.
Now that you took the time to register to complain about a box store, I hope you plan on sticking around to share some good fishing post

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Wouldn’t it be hard for him to do that w/o a rod and reel?

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Welcome to IDO.
Now that you took the time to register to complain about a box store, I hope you plan on sticking around to share some good fishing post

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Wouldn’t it be hard for him to do that w/o a rod and reel?

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Only if the experience was so traumatic it made him stop purchasing equipment elsewhere

Well maybe I’m different…

I frequent the Gander Mountain in Eden Prairie quite a bit while on my lunch break and thus far the staff I’ve dealt with has been very helpful.

While I agree there prices are on the steep side, I’ve picked up quite a few clearance items in the last few months for stupid low prices.

I’ll still stick to Everts for the bulk of my purchases however Gander’s been pretty good to me.

Regardless, Sorry to hear about your fishing rod.

I hope to gain some good insight into catching fish as well. I have since been to Thorne Bros. and was extremely impressed with every aspect of their operation. I’m officially done with big box stores. If anyone has suggestions of other shops in the NW Metro I’m all ears.

You purchased the summit plan. That is a extra year of coverage. If it was a combo you had 90 days with the in store warranty. The combos are a little cheaper but if you buy the rod and reel separately you witll get the warranty through the store.

no a big fan of gander… i’ve price shopped every musky lure there and at fleet farm and fleet is cheaper on everything. some lures like jakes and cowgirls and bulldogs are as much as $10 more at gander. shop local and use thorne bros. most of the guys there are real fisherman and have experience with the products.

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I hope to gain some good insight into catching fish as well. I have since been to Thorne Bros. and was extremely impressed with every aspect of their operation. I’m officially done with big box stores. If anyone has suggestions of other shops in the NW Metro I’m all ears.

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I am with you on the Thorne Bros. They are professional at what they sell and are full of helpful knowledge in fishing,electronics and all your fishing needs. They also have a great group of people who work there and are always ready to help you out. That is my one stop shop now.

i guess i am different too…… every store has its pros and cons, for one the people i deal with at gander are fishermen and several are very good fishermen and willing too share alot of knowledge, and they do have some good deals and they do have warranties still just have too ask questions too make sure you are getting the best deal you can.

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I hope to gain some good insight into catching fish as well. I have since been to Thorne Bros. and was extremely impressed with every aspect of their operation. I’m officially done with big box stores. If anyone has suggestions of other shops in the NW Metro I’m all ears.

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Cabelas in Rogers They will take back stuff you drove over with your truck, while on your way to Thorne Bros.

big G

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i guess i am different too…… every store has its pros and cons, for one the people i deal with at gander are fishermen and several are very good fishermen and willing too share alot of knowledge, and they do have some good deals and they do have warranties still just have too ask questions too make sure you are getting the best deal you can.

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I guess that’s the issue exactly, I asked the questions and was given false info. I’m sure that there are plenty of great employees who are willing to share knowledge at various Gander stores. Unfortunately, the two stores that I went to that didn’t seem to be the case in the fishing department. The other issue is customer service. I went to the store in person and was sent out the door with an 800 number. Calling an 800 number that is answered by someone half way across the country and then sent directly to a recorded message about how your problem will not be fixed in a way that is satisfactory just doesn’t cut it.

tell you what, if your unhappy with this website James will give you 8 cents back

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tell you what, if your unhappy with this website James will give you 8 cents back

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We have an 800 number for that now.

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tell you what, if your unhappy with this website James will give you 8 cents back

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We have an 800 number for that now.

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Thanks, but the site seems to be working as advertised. Besides, when I’m having internet issues I usually call Al Gore and he fixes them straight away

He knows them (the internets) best!

Last I heard his customer service sucks. Something about to much time fixin’ Global Warming and trying to figure out how to put a butt plug in the ocean floor over a mile deep

After today I’m all for some global freezing

Gander only gets my archery business since they are a service center for Bow tech. fishing gear only when I am really desperate!!!

I brought in a two year old broken Gander Guide Series rod to my local GM store last week. They replaced it in-store. Most often, at least at my local store, they go out of their way to help you out. I do know “results may vary” for other locations.

Don’t most all rod manufacturers these days, such as St. Croix, require you to ship your rods to them?

I don’t know of a single store that will service the extended warranty in store. I used to work for the now extinct Circuit City and I fixed a lot of equipment in store that the service center techs with the experience and knowledge failed to do. It’s not my job, I just did it for the customer. Didn’t ever get a single thank you from the customer or the boss. So you see, bad customer service are everywhere and not just only at Gander Mountain. Lousy customers just makes those who care some, to feel like they should just no care at all. Just the reality of extended warranty.