Navionics- Lost customer : 4-ever

So here I am again, sitting without an answer from navionics customer services. I have been trying to get an answer about a large portion of Lake Vermillion MN that is uncharted. This is something I have asked this company about since August of 2009, when I first purchased this chip. I have taled to them on the phone, I have visted ther sales represenitives, I have sent them e-mail. About 5 weeks ago, out of options, and without answers from any of the several contacts I have made with navionics, I posted a question on this website asking if anyone had simular prblems with navionics customer service. I was given several contacts to try and solve this problem. Again I sent an E-mail to one of those contacts and have yet to recieve confirmation or response to that question. I did get a reponse from a post that I stated three weeks ago, just an aknowedgement that they recieve my complaint,as of today, still no answer or resolve.I have never in My life recieved such poor custmer service,nor will I ever use their product again.I spent $150.00 on their product, apparently they feel that they have no responsibilty to their customers once they have your cash. I worked hard to make that money and it really P!$$&$ me off that they Don’t give a hoot.

Jeff Huberty

First of all Jeff, it’s not called customer service….It’s called “CUSTOMER NO SERVICE” send the damn thing back and get a lakemaster..you’ll be happier…

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send the damn thing back and get a lake-master..you’ll be happier…

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x2…

I agree my lakemaster is far easier to use than my buddies navionics.Hopefully you won’t have trouble getting money back.

Its not hard to see why Lakemaster is taking over this market is it? I love my Lakemaster products and use them everytime out. My Navionics just collects dust.

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So here I am again, sitting without an answer from navionics customer services. I have been trying to get an answer about a large portion of Lake Vermillion MN that is uncharted. This is something I have asked this company about since August of 2009, when I first purchased this chip. I have taled to them on the phone, I have visted ther sales represenitives, I have sent them e-mail. About 5 weeks ago, out of options, and without answers from any of the several contacts I have made with navionics, I posted a question on this website asking if anyone had simular prblems with navionics customer service. I was given several contacts to try and solve this problem. Again I sent an E-mail to one of those contacts and have yet to recieve confirmation or response to that question. I did get a reponse from a post that I stated three weeks ago, just an aknowedgement that they recieve my complaint,as of today, still no answer or resolve.I have never in My life recieved such poor custmer service,nor will I ever use their product again.I spent $150.00 on their product, apparently they feel that they have no responsibilty to their customers once they have your cash. I worked hard to make that money and it really P!$$&$ me off that they Don’t give a hoot.

Jeff Huberty

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Jeff, Sorry to hear of your continued trouble with this issue. I looked back on your previous thread to refresh my memory on this. Mary-Ellen Broyer filed your report on 2/22/10. So if I’m understanding you correctly, what you are saying is that since that time no one has been in contact with you? Is that correct? So far, you have only gotten the confirmation that they received the report, but no resolution to the problem, correct? I just want to make sure I have the facts and I’ll see if there is anything I can do to help you.

I’ll also ask one more question if you don’t mind. Can you tell me what it is that you would see as a resolution to the problem? Correct the error? A new card? A discount for the error? I’m just looking for an idea of what you hope to see happen to resolve the issue. What I’d want and what you want may be two different things. Thanks Jeff!

I’d be interested to know what areas of V your having issues with, both my Navionics chips work great where I have been on V so far. Mainly West end.

Personally I have had great success with Navionics, I contacted them about something that had been left off of a chip that had been on the previous years chip, they corrected it and sent me new chips and I returned the old ones. Navionics had what I thoght was respectible response time.

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Personally I have had great success with Navionics, I contacted them about something that had been left off of a chip that had been on the previous years chip, they corrected it and sent me new chips and I returned the old ones. Navionics had what I thoght was respectible response time.

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Kirt, Most of my customers have had good luck with Navionics too, but Mr Huberty sure seems to be having a tough time getting this issue resolved. I’m not making excuses for Navionics, but I know January through March is the busiest time of year for them and I think they are pretty overwhelmed right now. Again, not an excuse but just trying to explain why this unusual delay in resolution may have occurred.

Jeff, I sent out a couple of emails and if we don’t hear back pretty soon shoot me a PM and we’ll make a couple of calls to see if we can help you get this resolved. I’m confident Navionics will help you resolve the issue.

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I do have a report # that I recieved several weeks ago, However that has been the extent of it. Again it seems, as with all of the other contacts that I have made with Navionics about this problem, the standard response has been I will get back to you soon. Well here it is the middle of March and still no answer. I think I have waited for an answer longer than anyone should be expected to.

Wade,I do appreciate you trying to help resolve this, and thank you for your efforts here. However there comes a time when a guy just has to cut his losses, and move on.

I am done with Navionics.

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No problem, Jeff. I understand your frustration, but I do want to see you get this resolved. Someone from Navionics will be in touch with you either here or directly within the next couple of days.

Hi Jeff,

On 2/22/10 I filed a Discrepancy Report # NI.1149.10 at which time an email was sent to you stating the DR was submitted.
On 3/1/10 the Cartography Dept contacted you –
We are currently investigating your report. Please note that the Navionics survey boats surveyed to the 6 foot mark line, however we are investigating some additional sources for the depth contours in this region. We will contact you once we have fully investigated.
This process does take some time in order to verify and validate new source data before it can be added to our data base.
Best regards

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Hi Jeff,

On 2/22/10 I filed a Discrepancy Report # NI.1149.10 at which time an email was sent to you stating the DR was submitted.
On 3/1/10 the Cartography Dept contacted you –
We are currently investigating your report. Please note that the Navionics survey boats surveyed to the 6 foot mark line, however we are investigating some additional sources for the depth contours in this region. We will contact you once we have fully investigated.
This process does take some time in order to verify and validate new source data before it can be added to our data base.
Best regards

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Mary Ellen, Thanks for your help and follow-up on this.

Jeff, From what I understand that area of V is under 6 foot and that is why it is not marked in detailed contours. Keep in mind that depth contours in shallow waters don’t do us anglers a whole lot of good. It sounds like Navionics is going to try to access some data and possibly include it in the map data for V. My understanding is that it will take some time for that to occur, but at least it is being addressed.

Wade thanks for getting involved and trying to help sort through this, speaks well about yourself and therefore your company.

Sometimes bridges just get burned and there is no turning back. Seems to be the case here.