I was talking electronics with a guy while ice fishing on pool 8. When we got on Marcum’s he said he loved the locators but has a buddy that bought a $500.00 dollar camera which he had a problem with, and when he tried to get it serviced was told that Marcum was sold and that they couldn’t help him. This sounds a bit fishy to me. Has Marcum been sold? If they have, by whom?I asked this guy if he was a member of IDO (he wasn’t) I suggested he check it out and maybe get some better information.
IDO » Forums » Fishing Forums » General Discussion Forum » Marcum Electronics
Marcum Electronics
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February 23, 2010 at 1:24 pm #845162
Here was the letter released in September. You can expect the same great service and satisfaction from your MarCum products regaurdless of the rumor mill trying to be spread around
September 1, 2009 – FOR IMMEDIATE RELEASE:
To our MarCum Technologies and ShowDown Digital Fish Finder partners and friends:
Minneapolis, MN – Electronic Technologies, LLC, d/b/a Versa Electronics, a Minnesota limited liability company, is pleased to announce, effective immediately, the acquisition of the assets of MarCum Technologies and ShowDown brands, including inventory, tooling, intellectual property and designs formerly owned by Nature Vision, Inc.
In business for over 50 years, Versa Electronics has been involved with MarCum products for the past three years, manufacturing all the MarCum sonar products during that time. Combined with our experience in the manufacture of the MarCum brand, our continuing commitment to quality and delivery makes this a perfect fit. We will bring this commitment and attention to detail to the underwater camera side of the business, as well. In addition, and based on our experience in sonar, we recognize the value of the ShowDown product and are equally committed to continued development and growth of this brand.
In order to ensure timely deliveries of products currently under development and maintain the consistent quality that you are accustomed to receiving from the brands, we plan to introduce features both into existing and new products and release those designs and products only after they have been thoroughly tested and are deemed ready for the marketplace.
MarCum Underwater Viewing Systems VS380, VS820, and VS825C, the LXi Handheld Sonar, and ShowDown sonar products will ship on schedule. Other MarCum sonar products, including the VX-1P, LX-3tc, and LX-5, will continue to be manufactured here in the U.S. at Versa Electronics to ensure continuing quality and performance of the brand. These MarCum sonar products will deliver on or before November 13, 2009.
We anticipate a seamless transition from Nature Vision, Inc. to Versa Electronics. All pricing, UPC numbers, product descriptions, programs, terms, etc. will be assumed and honored by Versa Electronics. In addition, all consumer warranty claims and repairs, returns, credit requests, and all other functions for servicing both the consumer and our trade partners become functions of Versa Electronics, effective immediately. For any customer service related issues, we invite you to contact us at 888-778-1208 or email us at [email protected].
All of us here at Versa value your business and understand the urgency and importance of ensuring that you receive on-time delivery of the products reflected on your existing open purchase orders. In our efforts to satisfy your requirements and exceed your expectations, we will work to meet deadlines and deliver the high quality products you have come to know and expect of the brands. We very much look forward to supporting you and working together to grow the MarCum and ShowDown product families.
John SchultzInactivePortage, WIPosts: 3309February 23, 2010 at 1:35 pm #845167For me personally, I would not classify their customer service as great. I’ve been trying for a week and half to get in touch with their customer service and after 6 attempts, I have still gotten nowhere. If I didn’t know better, I would think I was trying to get in touch with Lowrance.
February 23, 2010 at 2:47 pm #845186I have to agree with you on the service not being “top notch” as is always touted here. I waited for 2 weeks to hear back from them on my LX-5. Multiple emails and multiple calls and finally got one returned. We have all been told they are “very busy over there”. We are in the software services business and we have a 24 hour contact policy. I believe Marcum has a 48 hour policy. I know if we let out customers wait for weeks we would not have them for long. I sure hope this changes in the near future. In my eyes it is unacceptable to not follow you own business policy.
February 23, 2010 at 5:05 pm #845237I am on day 11 since I called and emailed Marcum customer service. No response.
It doesn’t matter, I gave up and returned my unit to the store.
February 23, 2010 at 7:10 pm #845281I would not use Marcum Service and the word Great in the same paragraph!Over A month ago I sent 2 emails,and left 2 phone messages. As of today I have heard nothing! I know I should email or call again,BUT if two calls and emails did not get a response,What is the use!!! If they are swamped and can’t get ahead,they need to hire more help!!
February 23, 2010 at 11:21 pm #845383I have had great service with them, once my e mail was answered on a weekend and parts sent out to me on Monday with pre paid postage to return the bad part. Unit broke on Saturday I was fixed by Wensday.
February 23, 2010 at 11:49 pm #845390Not sure who you have to be to get them to answer your email I never did get a response. Sent 4 seperate emails in 2 weaks time. I finaly called and it took a couple times before getting to talk to a real person, but after I got to talk to someone they were very helpfull. If you leave a message on there answering service they will call back but it takes 2 full days. I just wanted a new transducer and it took a month to get it. I love the products they have proven themselves but the customer service just plain sucks!
February 23, 2010 at 11:50 pm #845391I know if i had clients call me, and i constantly told them i was busy and didn’t get back to them for weeks, i would be looking for a new job.
If you do finally get a hold of them, i would make sure they know how dissatisfied you are with their service, and that they need to make it right, or you will buy from a competitor and sell/return your unit.
Lets face it, the differences between a vexilar and a Marcum are not night and day. they will both help you catch fish, for about the same price.
There are too many people out there who are willing to listen to the BS of “we’re so busy”, or “they are a sponsor, i’ll cut them a break”. screw that, you spent hundreds of dollars on their product, and promote their product in doing so. if they want to continue to have the “problem” of being busy, companies better start taking better care of their customers and not coming up with excuses all of the time. and this is not just directed at marcum, but lots of companies out there. too many people cut them way too much slack.
honestly, if i buy a $400+ widget from X company, and it doesn’t work. If i call/email the support line, and do not have a return call within 1 business day, that is poor service. Its no different then going into a store and having to search for someone to help you. if they do not want your money, take it to someone who does, and who does value you as a customer.
and i would think with some of the people on this site that have direct ties to that company, they could relay the customer support issues to them directly. and if they still choose to not help you. then i say sell/return the unit, never buy another thing from them, and do your best to make sure nobody you know ever buys their product. and let the company know this.
In my experience, i’m nice at first, after that, all bets are off. i bought from you, therefore, you owe me the generosity, not the other way around. and i will be the biggest “prick” in the world sometimes. but i’ll tell you what, i get results, and do not get blown off.
Just my $.02…
John SchultzInactivePortage, WIPosts: 3309February 24, 2010 at 5:47 am #845526I finally got a response. They said to send my unit back to them AT MY EXPENSE and to insure it.
The unit is not even two weeks old and was bad out of the box. Why do I have to pay to ship it back to them? They should be covering the shipping. I will send it back, get if fixed, and sell it. I’ll lose money, but I’ll feel better in the end.
February 24, 2010 at 6:06 am #845530Well for what it’s worth I sent mine back I took the unit off the ice pack and sent them just the head, though in your case you’d probably be best advised to send the ducer too, cheaper smaller lighter packaging, fixed it right up, and I’m golden.
February 24, 2010 at 7:38 am #845546John,
I”d think if your unit didn’t work out of the box, even after just 2 weeks, that you’d be able to take it back where you bought it. Then buy a new one if you like the unit, and start over.
good luck.
JackJohn SchultzInactivePortage, WIPosts: 3309February 24, 2010 at 2:42 pm #845619That’s the one downfall of ordering things on-line. To send it back to where I bought would cost me shipping as well. I just know with other manufacturers, when I’ve had to send stuff back the was bad from the start, they’ve sent me a pre-paid shipping label.
If they would have been prompt about getting back to me acknowledging my problem, the shipping cost wouldn’t bother me as much.
February 24, 2010 at 3:32 pm #845648Quote:
I finally got a response. They said to send my unit back to them AT MY EXPENSE and to insure it.
The unit is not even two weeks old and was bad out of the box. Why do I have to pay to ship it back to them? They should be covering the shipping. I will send it back, get if fixed, and sell it. I’ll lose money, but I’ll feel better in the end.
after 1.5 weeks of no response, they tell you to pay for shipping?
guess that really shows how much they value you as a customer. this falls under that whole “making things right” category. I would want them to pay for shipping upfront, or at a minimum reimburse my costs.
and as greedy as it sounds, i would want something above and beyond at this point. i don’t care, send me a stupid sweatshirt or something out of the deal. cause if waiting that long for a response, and then be responsible for shipping, does not sound like a good deal to me.
thank you for confirming my choice with Vexilar for my last flasher purchase.
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