Strikemaster will take care of you in a day or two..great company and warranty service. Give them a call tomorrow morning and you’ll be happy with what they do for you. Unfortunately all materials in these augers and engines come from other suppliers and even the best of them has a Quality defect once in a while. You’ll love your auger… 
What Frank said!
Weldon,
As far as I know that’s the same/similar kind of rope used on all augers. Give SM a call tomorrow AM. Like the other said, they’ll have a new one out to you in a couple days and replacement is 4 screws out, remove recoil, 4 screws back in to complete the job. Shouldn’t take you more then 3 minutes and you’ll be back in the game.
I heard this is a video on their website instructing how to lube the coils as the original lube used where the engines were manufactured was not made for Minnesota weather. My buddy tried and said it worked like a charm. Best to do this soon before the cord gets torn up by the rotation.
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