summit tree stands customer service

  • targaman
    Inactive
    Wilton, WI
    Posts: 2759
    January 12, 2010 at 9:06 pm #1242599

    As I was organizing things in my garage I noticed a cracked weld on the bottom half of my summit climber. I bought it over five years ago but I figured what the hell I might as well take a picture of it and email it to summit. Never heard anything back for three days so I figured they must not really care. Then on the magical fourth day a box was delivered to my door. With no idea what it was I began to tear into it and discovered a brand new platform! All I can say is I am now a customer for life!

    trumar
    Rochester, Mn
    Posts: 5967
    January 12, 2010 at 9:52 pm #831509

    Thats great to hear, but dont forget to let them know also

    Jon Stevens
    Northfield, Wi
    Posts: 1242
    January 12, 2010 at 9:57 pm #831512

    Same results for me…only the crack was on the top half. All they asked for in return was that I sent back the cracked one at their cost! I don’t think it get better than that! Man I love my Summit climbers!

    big_g
    Isle, MN
    Posts: 22550
    January 12, 2010 at 10:15 pm #831524

    2 stands and cracked welds ??? Hope they are doing more than shipping out replacements… back in engineering anyways

    big G

    Scott Manning
    northeast iowa
    Posts: 7
    January 13, 2010 at 12:39 am #831561

    That’s why I went to the Lone Wolf Sit and Climb, more durable, and folds down for easy packing!!

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