customer service Cabelas

We hear so many accounts of bad service that I wanted to share a positive one. This spring I bought a Lowrance HD5X from Cabelas in Owatanna.{Sorry Wade I had a gift cert. to use up] Later on an upgrade was made available. For some odd reason the only way to upgrade my model was thruogh another unit that already had the download done to it. Not having one and not wanting to wait for Lowrance to take care of it. I went to the service dept. at Cabelas who directed me to the marine dept. to talk to Scott.Scott at first wasn’t sure that an upgade could be done but at my request he looked at lowrances website and found that it was possible, so he said he was willing to try it.First he went through the online tutorial then printed out the instructions. then he downlowded the info to a brand new chip which he then loaded into a unit that they had in stock then he hooked my unit to theirs and downloaded the upgrade to my unit. All this took close to 2 hrs. of Scotts time when he wasn,t available for other customers. he was cheerful and polite the whole time and when it was all done he thanked me for the chance to learn something new and sent me on my way with no charge including for the memory card. I thought this was above the call of duty and wanted to Thank Scott and Cabelas at owatonna.

I have taken my trolling motor and on-board charger back to the Prairie du Chein store and they replaced them with no questions asked. I didn’t have either reciept and they looked my name up in there records. They found the transactions quickly and away I went. Mr. bass master himself “Terry Fitzpatrick” helped me out with the charger and was extremely nice and helpful. I wish he would of gave some secrets but for sure cabelas has always had great customer service. Dan

Cool stuff to hear
I also can say nothing but good about the Cabelas in Prairie Du Chien. Dad was visiting from Florida and bought a Road Travel Grill. We took it back to Sparta and removed it from the box only to find that it was scratched. We took it back the next day and the service department replaced it and before we left made sure everything was ok. They also asked Dad if he would like a cover for the grill at no charge for the hassle…..why sure, why not.
They soon found out they were sold out of the covers for that particular grill and then took down Dads home address. We chuckled and thought it was a nice jester but didn’t think he would see the cover.
On arriving back to Florida the neighbor came over and said they signed for a package while Dad was gone……the cover beat him home

Thanks Cabelas for your great customer service

Sounds like great customer service. I worked at the Cabelas in Rogers marine dept for 2 yrs we often times did an software upgrade for Lowrance customers at no charge.

I have also had nothing but excellent customer service from Cabelas in Owatonna. Any time I have had a problem or needed help, someone was always willing to go above and beyond to make things right.

I would like to add my thanks to Cabelas in Prairie for their excellent service and patients in handling my returns when I didn’t have a receipt. Now about Terry F. He is a must have for the store. His knowledge of the game of fishing is unmatched in any other big sporting goods store I have ever been in. He is a professional in the store and on the water bass fishing. Oops forgot about Everts on pool 4. Sorry about that!However Terry doesn’t want cookies

Good to hear you guys are having good luck returning things without a receipt.

Good to hear!

I also had a great customer service experience with Cabela’s online. I ordered a couple of bore snakes that someone stole off of my front porch after being delivered. I needed to get a statement from them for UPS, when I called their customer service to get info on the delivery, the man there decided he would just resend the order. Couple of days later, they showed up, no questions asked!

This type of service has made me a frequent repeat customer. Too frequent if you ask my wife.

I was standing in the customer service line at the Cabelas in Rogers this spring and had an older gentleman come up behind me with a broken (tip broke off) Cabelas brand rod in his hand. The cork on the handle was all gouged up and very dirty. He wanted to exchange it for a new rod, which they did for him. I happen to see that same model of rod on the rack and it was $39.99. I’m sure there is “NO” lifetime warranty on a rod like that, but they exchanged it for him anyway. Now I know he might have broken it accidently, but maybe he just wanted a new rod???? What are your thoughts on people abusing the system, in turn raising prices. I often wonder how the bargain cave gets stocked???

i have always had the best customer service experiences at cabelas versus any of the other big stores. they are always willing to go the extra mile to make sure you’re happy, even if you don’t have the receipt.

i’ve returned/exchanged quite a few things there, but one time i had order some shirts online, when they were delivered one was the wrong size, i just happened to being going to the store for something else a couple weeks later, and brought the shirt with me, they not only exchanged it, but refunded my entire shipping cost “just because”.

That scam is always used by a few. However, if one person gets a raw deal on a return for good reason, he will tell someone and that someone will well you get the picture. An Ace hardware store owner I happen to know always gave the refund. It is worth it in return business for the honest people. I have seen shoes come back which were wore out so they just prorate the refund. The Cabelas’ rods may have a profit line that allows those few abuses to cover it. Just my guess.

I have long considered Cabelas the epitome of customer service.

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We hear so many accounts of bad service that I wanted to share a positive one. This spring I bought a Lowrance HD5X from Cabelas in Owatanna.{Sorry Wade I had a gift cert. to use up] Later on an upgrade was made available. For some odd reason the only way to upgrade my model was thruogh another unit that already had the download done to it. Not having one and not wanting to wait for Lowrance to take care of it. I went to the service dept. at Cabelas who directed me to the marine dept. to talk to Scott.Scott at first wasn’t sure that an upgade could be done but at my request he looked at lowrances website and found that it was possible, so he said he was willing to try it.First he went through the online tutorial then printed out the instructions. then he downlowded the info to a brand new chip which he then loaded into a unit that they had in stock then he hooked my unit to theirs and downloaded the upgrade to my unit. All this took close to 2 hrs. of Scotts time when he wasn,t available for other customers. he was cheerful and polite the whole time and when it was all done he thanked me for the chance to learn something new and sent me on my way with no charge including for the memory card. I thought this was above the call of duty and wanted to Thank Scott and Cabelas at owatonna.

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Randy, No need to apologize to me, buddy. I am a big fan of Cabelas service as well, and Cabelas club points too! Thanks for sharing about the good service.

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I have long considered Cabelas the epitome of customer service.

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Agreed… and I would add Target to the list

big G

I have spent alot of hard earned cash in the owatonna store and have had a couple situations that they excelled when it came to customer service.The crew there rocks in my opinion and probably all the cabelas stores.

My son bought a Tikka 234 over in Owatonna a week ago Sunday. On Monday, their fall give card shows up in the mail where you can get a $150 gift card if you spend over $400. So I called them and they said bring the card and receipt over and with no problem they credited him the $150. So then he was able to turn around and buy a $300 Nikon scope that he was going to have to put on the back burner until he could afford it.

We looked at a lot of places to buy that gun but in the end I said we should go to Cabela’s because they are always there when you need them. He’s a happy camper…..now we have to get that gun and scope sighted in!!