computer question for the geek squad

Had a power outage today…..but all the computer components are plugged into a large surge protector. The home generator kicked in until power was restored. After the power was back on, I turned on Jim’s desktop and my laptop. The laptop is wireless with a netgear modem. We are on dsl. The laptop works fine…….but the desktop comes up with the unable to display the page. I checked the network connection in the control panel, it says it is connected, but if I click on repair this connection, it says “”the repair cannot continue as it failed to query TCP/IP settings of the connection.”

I tried a system restore to Monday, but it is still the same.

Did something get fried? Any ideas before I haul it in to someone to look at?

June

Try physically pulling the power plug on your modem, let it sit for about 30 seconds. If you have a router connected, do the same. Then apply power to the modem, wait for it to re-sync with the network, after which plug in the router. Now try your internet access. This has happened to me on many occasions and what I mentioned is how I get myself going again. I am, however, on Charter cable, and not DSL.
Good Luck…

Click on Start, Run, then type in cmd. Press enter. Now type ipconfig -all. What is the IP Address and the gateway? Is DHCP enabled?

Now type in ping xxx.xxx.xxx.xxx

the xxx’s are the numbers in the IP Address. What is the response?

Now type in ping xxx.xxx.xxx.xxx

the xxx’s are the numbers in the Gateway Address. What is the response?

If this doesn’t work then try:

Click on Start, Run, then type in cmd. Press enter. Now type ipconfig /release

Wait about 30 seconds.

Then type ipconfig /renew

Try launching your Interent Browser again. Any luck?

Click the refresh button on the browser. Any luck?

Who is your service provider? If it’s Centurytel, pm me. I can call you tomorrow and get ya going

I did try that, but I think I only had it unplugged for about 15 min. I’ll try it for a longer time. Thanks.

Did you do (unplug) the modem, and your router at the same time, I find my of my connection problems are actually cause by my router. Unplug them both, for a good minute, plug the modem back in, let it come all the way back up online, around about a minute, and the plug the router back in. You may want to restart the computer meanwhile too.

Quote:

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Who is your service provider? If it’s Centurytel, pm me. I can call you tomorrow and get ya going

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Thanks for the call and trying to get the computer up and running again. (And thanks to all the others that gave ideas….tried them all, but nothing was working)

I took the computer to the PC vet. and it worked fine. So, back home, and process of elimination found that one of the ports on the wireless router must have been fried. No one can explain how only one port got it, and the router was still working for the laptop…….but, it’s up and running…Thanks again guys!

June

Wow wouldn’t have ever guessed that one!