Just had a very bad experience with AOL and thought I’d share it here. My wife called to cancel our AOL service today and was treated with terrible service. She was on hold several times for an hour. They kept trying to get her to stay with AOL and offered two free months. She told them she did not want it so they told her the “system was down” and she’d have to call later (this after getting run around for an hour). When she called later, they continued to give her the run around and finally told her they would not cancel it for her because I was not there and my name was the primary on the account (of course they were willing to extend the service without my say, but not cancel it). My wife finally hung up on the guy who was being a real jerk to her and she called me. I called AOL to cancel and the customer service person tells me “Oh, I see it was just cancelled today”. Isn’t that intersting. So what’s the policy AOL? Can she cancel it or not? Hmmm, more manipulation, lying, and deceptive tactics to try to get and keep customers. They want your money ANY way they can get it. If they could steal it out of your back pocket and get away with it, I think they would.
Bottom line, I think AOL stinks (I am considering others with my words here). This is our second, and last experience with this company. I think it’s a shame that these big companies can continue to treat people like crud and continue to stay in business.
We’re switching back to Net Zero. We had good luck with them before.
Wade
the junk there constantly adding they couldn’t even respond to an E Mail. 