I bought a TV from Best Buy back in May. It’s still under warranty. It recently died, won’t power up. I started a ticket with the repair center, told them to call my cell phone anytime they needed to contact me. As a matter of fact, I’ve told them this on several of our conversations. Anyway, the tech says he doesn’t need to come look at the TV, he knows what is wrong. He’ll order the part and call to schedule a time to install the parts.
On Monday, the technician shows up at our door. Of course neither of us are home, we both still work for a living. He leaves a note on the door saying I need to reschedule with customer service. I called them back. The soonest he can come out is on the 14th or the 25th of October, so now I’m going to be without my TV for over a month due to the lack of communication in their C.S department. The 25th is the only day that works for us. I’m fishing with James on the 14th and the wife can’t get off work.
I’ve talked to a manager in the CS department, the store manager where I bought the product and have written to the corporate store. I feel like the lack of communication should not penalize me from getting my TV repaired in a respectable amount of time. The response I’ve gotten from everyone so far is too bad, I should have been home when the technician showed up. I once again noted I wasn’t notified he was coming, so how can I plan to be home????
I have been very coordial to everyone on the phone, however they know I’m upset and will likely never spend another penny this store if this is the route they choose to take. I do not want this to turn into a Best Buy bashing thread, it’s intent is to warn, but also I’m looking for suggestions on how/who else I may contact that actually has some pull. I have been promised call backs from 2 managers, but have yet to hear from them. Anybody got any suggestions???
