Well it seems we have two sides to every story! Just a reminder to everyone not to jump to judgement on everything you read on these sites.
A business was raked over the coals pretty good here and alot of people took the time to voice their opinions on something that they knew nothing about. Seems the business took the time to respond and the actual facts are being questioned.
If you have a beef handle it yourself. This doesn’t seem to be the appropriate place for stuff like that.
I’m not saying who is right and who is wrong. Just saying this isn’t the place for it.
I think some apologies may be justified. 
JMHO