St. Croix warranty work

  • shadrap23
    Ramsey, MN
    Posts: 178
    June 25, 2007 at 1:38 am #1255231

    Any suggestions on how to ship my broken Avid to Park Falls ? The rod has a bad guide and I’m looking to get it fixed. I have all of the information on where to ship it, just looking for ideas on how to get it there – what type of shipping materials, etc… I’m guessing there are a few experieces with this on this site.

    Any ideas on the turn around time?

    chris-tuckner
    Hastings/Isle MN
    Posts: 12318
    June 25, 2007 at 1:42 am #583630

    You could always drop it off at Evert’s with Dean, and have him send it in with the Rep when he comes down.
    That is what I have done…
    Check with Dean…I do not want to put words in his mouth. Maybe he has a better suggestion.

    tom_gursky
    Michigan's Upper Peninsula(Iron Mountain)
    Posts: 4751
    June 25, 2007 at 2:00 am #583636

    Here is a link to their Warantee/Service page…

    St. Croix rods

    There is also a toll free ph# under “contact us”…call first and talk to the service dept. A guide replacement is usually $5 plus shipping…depending on your warantee status and model. The turn around is usually 7-10 days tops. Although right now they are retooling for new model changes…

    jhalfen
    Posts: 4179
    June 25, 2007 at 2:07 am #583640

    I saved my rod mailing tubes from the days that I would order rods through a major mail-order retailer …now I save myself the trouble and buy all my rods from Everts. Those rod tubes work well for sending rods up to Park Falls.

    I’d guess that you’re looking at 10-14 days turnaround time. The upcoming holiday may lengthen that just a bit.

    Dean Marshall
    Chippewa Falls WI /Ramsey MN
    Posts: 5854
    June 25, 2007 at 2:09 am #583641

    I have a couple others to ship back…..happy to help out if your interested.

    life1978
    Eau Claire , WI
    Posts: 2790
    June 25, 2007 at 2:41 am #583654

    The place I work for makes boxes and such. I’m sure I could find a nice tube laying around somewhere. Let me know.
    Paul

    IdaRatherFish
    Posts: 45
    June 25, 2007 at 4:01 am #583684

    If you ask nicely, you can get a used shipping tube from the local retailers also…

    shadrap23
    Ramsey, MN
    Posts: 178
    June 25, 2007 at 2:36 pm #583787

    FYI to IDA members… I called St. Croix this morning and for guide repair, you can simply contact a member of Rod building.org and they can fix your rod and it DOES NOT void your warranty. $7-10 to fix the guide and a quicker turn around time .

    super_do
    St Michael, MN
    Posts: 1083
    June 25, 2007 at 5:37 pm #583875

    Why don’t you just take it Thorne Bros in Fridley and have it fixed. Probably cost you around $10 and you will have it back in a couple days.

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