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Usually the bigger the company the more expensive – A lot more overhead.
That is not the truth, as the larger the company the better pricing you will get on materials, ie Economy of Scale. I cannot buy the plumbing supplies for what my plumber can, as he buys a ton of it, and I don’t. He gets better pricing then me. And most labor costs are about the same.
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Plus, all they do is pass you on to someone else to talk if you have a problem.
If this is the case, you have worked with a less then quality contractor, or company.
With all that being said, and having my own individual biases after working in the industry for 15 years, I can honestly say I prefer larger companies. The reasons are mainly buying power, scheduling, and quality of work. Large companies do not get large by doing poor work.
But it is all personal preference. I know some people who much prefer to talk to a carpenter about a job, and others who would feel uncomfortable if the guy was not dressed in a suit.
Good Luck and as I said before, stand behind your work, even if it takes you all night, and you don’t see your family. One bad reference will offset 10 good ones.
Brent