This happened yesterday…
I brought 53 pounds of meat into Von Hanson’s in Cottage Grove last week to have sausage made and picked it up yesterday. Yep, I will use their name, because I gave them AMPLE opportunity to do what I thought was the right thing. You all can flame me here if you disagree.
I chose 4 options of sausage, and the break downs would have been an easy 1/4 of the total weight for each type. My “Estimate” that they gave me for having the sausage made was $245. I understand that it was an estimate, and as the word implies it may be more, and it may be less…My bill was $345! My fuse was lit.
So, I skip on in after work, and pick my stuff up, knowing I have a whole evening of taking it out of the freezer wrapping, and vacuum sealing it all. I noticed at the time that one bag was significantly lighter than the rest. I made it a point to tell these guys that I was very unhappy that their “Estimate” came in $100 more than what I was expecting. And that I was concerned that I was shorted. They ensured me that it was not the case. Wrong.
When I got home I laid each package out. I had 2 batches at 18 & 19 packages respectively. The ring sausage was different from the sticks, so I was not concerned with that, and I weighed it and came up with the weight they listed. But, the Hot Cheese sticks (That my kids absolutely LOVE!)were half the QTY that they should have been. Only 9 packs! So I called them, and asked for the Manager. He put the girl who packed it on the line, and she told me someone made a mathematical error and that they owed me another 10 packs. Fine. Everyone makes a mistake now and then. I was told to come in (Tonight) and they would hook me up with another 10. So in I go with my kids, and they bring out this bag of 10 packs of sticks. He pulls out a bill for another $59.00!!! I said..”Excuse me?” What is this for? He said “Well you owe us for another 10 pounds of sausage! I said “No flipping way!!!” Customers (And there were many) were beginning to pay a little attention to this conversation. He went and got the manager who I spoke to last night, and he says that I was not billed for the extra 10 pounds!!!!! So, I told him to stick the sticks, and I would NEVER be back in their store. He knew I have been coming there for years, and acknowleded that fact. I said you just lost a customer for life! And my kids had to see that unfortunately!
If I would have paid that, their estimate would have been $160 over!!!
Is that right???? $87 for 9 packs of sticks? Now I have all this sausage, and I have very little of the stuff I wanted the most in the first place!!! I got half of what I paid for!!!
I am hot.