Gianni, you are correct. We are not rude here, we just are honest. If a local guy, brings his car in he bought 2 hours away, is demanding the world, look out. Customer attitude is a big factor. We are a private business, and have the right to refuse service to anyone, dealer agreement or not. I only have 2 customers I refuse service at all and they are also kicked out of every other dealer in town, for good reason. We always treat people courteous and practical. That does not always work either. We get alot of transient customers here, being were right off I94, and we always do our best to get them going, it’s the guy that lives next door, that went elsewhere that Irk’s me.
big g