I did some checking on this and it appears there may be two versions of this email, one may be legitimate (which sounds like a bad eBay error) and one spoofed (from a bad guy).
After submitting the email to eBay, they replied:
Quote:
Hello,
Thank you for writing to eBay regarding the email you received.
Emails such as this, commonly referred to as “spoof” or “phished” messages, are sent in an attempt to collect sensitive personal or financial information from the recipients.
The email you reported was not sent by eBay. We have reported this email to the appropriate authorities.
In the future, be very cautious of any email that asks you to submit information such as your credit card numbers or passwords. If you are ever concerned about an email you receive from eBay, simply follow these steps:
1. Open a new Web browser and type http://www.ebay.com into your browser address field to go directly to the eBay site.
2. On eBay, sign into your account and click the “My eBay” button at the top of the page.
3. Check the My Messages section located at the top of the My eBay page. If an email affects your eBay account, it’s now in My Messages. Any email sent to your registered eBay email address from eBay or from another eBay member via eBay’s member-to-member communication system will now appear in My Messages.
Just remember, if you get an email to your registered eBay email address that looks like it’s from eBay about a problem with your account or requesting personal information, check My Messages first. If it’s not there, it’s a fake email.
If you still have any doubt about whether an email message is from eBay, please forward it immediately to [email protected]. Do not respond to it or click any of the links. Do not remove the original subject line or change the email in any way when you forward it to us.
If you have already entered sensitive personal information, financial information, or your password into a Web site based on a request from a spoofed email, you should take immediate action to protect your identity and all of your online accounts. We have developed an eBay Help page with valuable information regarding the steps you should take to
protect yourself.
http://pages.ebay.com/help/tp/isgw-account-theft-reporting.html
To review eBay’s new tutorial about Spoof Emails, please see the following Web page:
http://pages.ebay.com/education/spooftutorial/
To help you better protect yourself from fake eBay and PayPal Web sites, we have developed a feature for the eBay Toolbar called “Account Guard.” Account Guard includes an indicator of when you are on an eBay or PayPal Web site or a known spoof (or “phishing”) site, buttons to report fake eBay Web sites, and a password notification feature that warns you when you may be entering your eBay password on an unverified site.
To learn more about the eBay Toolbar with Account Guard go to http://www.ebay.com, click on “Downloads” at the bottom of the page, and then click on the “eBay Toolbar” link.
Once again, thank you for alerting us to the spoof email you received.
Your efforts help keep eBay a safe and fair place to trade.
Regards,
eBay SafeHarbor
Investigations Team
However, in a post allegedly from an eBay forum employee:
Quote:
Hi all,
I appreciate all of the threads that have been started regarding this issue.
I wanted to let you know that I have been in contact with our Government Relations team as well as the office of the CEO, and the email from Meg Whitman regarding network neutrality is indeed legitimate.
Depending on your geographic location, you may have already received (or may receive by week’s end) an email from Meg asking you to contact Congress in support of network neutrality. http://www.ebaymainstreet.com is a legitimate site and the issue is quite real. As you know, eBay respects your privacy and takes your security concerns seriously. I have read through the various threads and individual posts and have compiled the concerns that have been expressed. I will be sharing these concerns within the company.
Please understand that you are under no obligation to participate in this effort. However, we strongly encourage you to learn more about how the issue could affect you. There is a lot of information on-line about the “net neutrality” debate
http://www.itsournet.org is a good place to start.
eBay does not want to send you any email messages that you would prefer not to receive. You can change how eBay contacts you by visiting your ‘my eBay’ page to update your notification preferences. Additionally, if you have already joined us as a Main Street member by signing up at http://www.ebaymainstreet.com, you may opt-out of Main Street communications at any time.
We apologize for any confusion this message may have created for you and we appreciate your efforts to keep eBay a safe trading place.
Thanks for making a difference and voicing your concerns!
Sadie
So I don’t know what to think about the authenticity of this particular email. I do know that eBay states that “eBay will NEVER ask you for any sensitive information or direct you to a link asking you for sensitive information” and this email appears to have done that.
While I don’t know if the email is real or not, I guess my point is to be careful with any emails “from eBay” where they request username or password information.
All that eBay stuff aside, this IS a REAL issue. There are a few other sites out there like savetheinternet.com and itsournet.org that are extremely focused on insuring net neutrality. If you care about your internet, you should check these sites out… and neither are connected to eBay so there is some security there as well.