Ohhhh, ohhhhh…boy this is a good place to put my 2 cents in! My brother had Direct TV…can I say that? Anyway, they installed it and got it working at 100k, saying that because it was raining that it was slower. Ten minutes, no lie, ten minutes after the installer left it quit working, would not connect. To make a long story short….over 40 hours of phone calls later, it still was not working. I personally spent 7 hours straight on the phone with a service tech who insisted it was the cable from modem to computer that was bad, a new one was purchased while I was on phone and it did not work either, then it was computer that was bad, so laptop was hooked up…then it was the modem that was bad, a service tech was needed. This went on for 5 months, they said it could not be cancelled because of signed agreement and if cancelled a termination fee would apply. Oh, by the way, when asking to speak with a supervisor or manager I was told they dont have any. It cost $270 to terminate contract plus the 5 months of $70.00 fees for no internet service and the absolute worst customer service department I have ever dealt with. So my suggestion would be to run, run, run away from sattelite if that is the provider! Good luck!