Broken St. Croix

  • mcarlsen
    Posts: 95
    #1357819

    Broke my St. Croix rod today. It’s a premier. I am not sure about the warranty as it was a hand my down and I have had it for a couple years. Anyone have any information on rod repair?

    Mike

    mojogunter
    Posts: 3289
    #1406566

    GOLD STAR SERVICE PLAN

    Ahh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do.

    1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.

    2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. Here are those fees:

    $50 for any rod in these series: TRIUMPH, PREMIER (all series), MOJO (all series), EYECON, PANFISH, RAGE, RIO SANTO, TIDEMASTER, WILD RIVER

    $75 for any rod in these series: AVID (all series), LEGEND (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER

    3. Upon receipt of your rod, our Service Technician will determine whether to repair or replace your rod. Keep in mind we’ll choose to repair it when we can make it perform like new.

    4. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)

    trumar
    Rochester, Mn
    Posts: 5967
    #1406575

    I would first call them and see if they can help you out. If they is a serial number on it have it handy when you call.It will be on the sticker closest to the fore grip.

    Phone: 715-762-3226 or 1-800-826-7042

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