Marcum

  • jeremy-crawford
    Cedar Rapids Area
    Posts: 1530
    November 13, 2013 at 3:52 pm #1356056

    $13.88 shipping on a $19.99 part.. Really.
    Love your products but this is a little silly if you ask me.

    shaley
    Milford IA
    Posts: 2178
    November 13, 2013 at 4:42 pm #1363795

    $9 shipping on a $4 Shimano part for one of my reels

    Brian Klawitter
    Keymaster
    Minnesota/Wisconsin Mississippi River
    Posts: 59992
    November 13, 2013 at 6:02 pm #1363816

    Silly? Want to hear SILLY!

    I ordered an Igniter for my furnace in the camper. $4.99

    Shipping was $14.00 almost $20 for the $5. part…. now you know how big an Igniter is…about the size of a Bic Lighter.

    When the box arrived I could have put three 1000 yard spools of Team Catfish Tug O War 80 pound braid in it AND it’s weight was FOUR POUNDS!

    Came complete with an 1 1/2 inch thick RV parts manual.

    The kicker? I ordered ON-LINE! What the ‘ell do I need a catalog for!!

    biggill
    East Bethel, MN
    Posts: 11321
    November 13, 2013 at 6:20 pm #1363825

    This always comes up. The first question is; did you get your part directly from Marcum?

    Let me start by saying Marcum has nothing to do with my explanation. All of these smaller outdoor companies are in the same boat. No pun intended.

    I’ll try and explain it from their point of view.

    Shipping charges are likely about $7-$8. The shipping shop rate is likely around $100/hr. To pick, pack, generate paperwork takes probably 10 minutes (about $16 if you’re keeping track). Not to mention the overhead for invoicing. Seems like a deal to me. Marcum probably takes a loss.

    Bottom line is that Marcum an many other companies are not in business to process parts orders. That’s what watehouses are for. They likely don’t see enough parts orders to even consider it.

    tsamp
    eldora, iowa
    Posts: 420
    November 13, 2013 at 7:47 pm #1363857

    What happened to “loss leader”? Seems to work for convenience stores. A $5 dollar loss (theoretically) to fix a part off a $4-500 item in the hopes you tell everyone of the great customer service.

    BBKK
    IA
    Posts: 4033
    November 13, 2013 at 7:48 pm #1363858

    What part?

    biggill
    East Bethel, MN
    Posts: 11321
    November 13, 2013 at 9:33 pm #1363897

    Quote:

    What happened to “loss leader”? Seems to work for convenience stores. A $5 dollar loss (theoretically) to fix a part off a $4-500 item in the hopes you tell everyone of the great customer service.

    I think that’s what I just said. I’m sure unless it’s a common add-on, replacements parts are probably not mass produced, therefore likely less profitable. I say they take a loss on it.

    Chris Raymond
    Keweenaw Peninsula, MI
    Posts: 514
    November 14, 2013 at 6:44 am #1363933

    The alternative is that you drive to their factory or a stocking dealer, pay retail, gas and account for your time spent on the road…take your pick. ;-)

    moxie
    Sioux City,IA
    Posts: 874
    November 16, 2013 at 8:00 pm #1364504

    Quote:

    $13.88 shipping on a $19.99 part.. Really.
    Love your products but this is a little silly if you ask me.


    Welcome to America

    Dave Koonce
    Moderator
    Prairie du Chien Wi.
    Posts: 6946
    November 17, 2013 at 7:52 am #1363574

    Hey JC

    Whats happening bud ?

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