Sears…It just ain’t right

  • mxskeeter
    SW Wisconsin
    Posts: 3755
    September 19, 2013 at 1:20 am #1195724

    Quote:

    The only good thing with Sears anymore is the return policy on their hand tools.

    If you take back Craftsman tool you had better not say that you use it in a business. They won’t replace a tool if used commercially. Their tools only carry a lifetime warranty if used by a homeowner or whatever you want to call it. Sears tool warranty . Snap-on in my area is the only way to go. Has what you need on the truck and comes around every 2 weeks. They are expensive but we have all heard “you get what you pay for”

    Paulski
    “Ever Wonder Why There Are No Democrats On Mount Rushmore ? "
    Posts: 1184
    September 19, 2013 at 11:32 am #1195762

    Quote:

    Foreign call centers save us money on the front end, but God help you if there is an issue.

    As one of my favorite politicians liked to say, ” just follow the money ” ….. companies can hire customer service reps overseas for 1/5 or 1/6 of what they are paid in the US. While the math is simple, it is whether the hired reps can handle the calls is the key…

    jeff_huberty
    Inactive
    Posts: 4941
    September 19, 2013 at 12:17 pm #1195771

    Quote:

    Foreign call centers save us money on the front end, but God help you if there is an issue.

    I don’t recall where any company that has benifited from lower wages, has passed those savings on to consumers.
    They are just blowing smoke up our arses with that statement.

    The bottom line is that money goes into the pockets of the company and their stockholders.

    mplspug
    Palmetto, Florida
    Posts: 25026
    September 19, 2013 at 12:32 pm #1195776

    IMHO, in a free market we have competition. Unless business sectors are in collusion, which is a crime, they will do what they can to make more profit that they can then pass on to stockholders, executives and even the workers.

    Who would buy stock in a company with a minute market share, just because their margins were good? A company like that will sink with just one hiccup.

    People want to invest in companies with a large market share or even the leader in an industry. That comes from selling products.

    Tom Sawvell
    Inactive
    Posts: 9559
    September 19, 2013 at 12:54 pm #1195779

    Quote:

    Quote:

    The only good thing with Sears anymore is the return policy on their hand tools.

    If you take back Craftsman tool you had better not say that you use it in a business. They won’t replace a tool if used commercially. Their tools only carry a lifetime warranty if used by a homeowner or whatever you want to call it. Sears tool warranty . Snap-on in my area is the only way to go. Has what you need on the truck and comes around every 2 weeks. They are expensive but we have all heard “you get what you pay for”

    I pick up Craftsman screwdrivers and pliers/side cutter, needle nose all the time at garage sales and walk them in the door of our Sears and leave with nice shiney tools.

    When I was wrenching I owned all snap-on too.Long time ago for me.

    jeff_huberty
    Inactive
    Posts: 4941
    September 19, 2013 at 2:00 pm #1195786

    Exactly

    And in the end, it still does not lower costs to the consumer.

    glenn57
    cold spring mn
    Posts: 11761
    September 19, 2013 at 2:42 pm #1195797

    I had the same issue years ago when we purchased our $1200 frig. and I even new the sales person. there was a warranty defect finally issued. that’s when the repair guy did us right. I wont even buy there tools anymore.

    hookem
    Hastings,Minn.
    Posts: 1027
    September 20, 2013 at 4:27 pm #1195990

    A couple of years age some friends of mine bought a townhome and had laminate flooring put in before they moved in. Bought appliances at Sears and had them deliver and install them. Kids that brought them in scratched the floor all up sliding appliances in place. Owner of the local Sears tried to say it was like that. They almost had to go to court to get him to replace the floor they damaged. I did some business with him and he was a total
    jack Needless to say he no longer owns the store.

    mplspug
    Palmetto, Florida
    Posts: 25026
    September 20, 2013 at 4:32 pm #1195992

    Ever since the advent of the internet, not even the Sears catalog is worth looking at anymore.

    desperado
    Posts: 3010
    September 20, 2013 at 5:35 pm #1196015

    Quote:

    Ever since the advent of the internet, not even the Sears catalog is worth looking at anymore.

    ^ except, of course, in that little shack out behind the cabin

    glenn57
    cold spring mn
    Posts: 11761
    September 20, 2013 at 6:22 pm #1196029

    Quote:

    Quote:

    Ever since the advent of the internet, not even the Sears catalog is worth looking at anymore.

    ^ except, of course, in that little shack out behind the cabin

    except for BK………… he has the snake ID book!!!!!

    mplspug
    Palmetto, Florida
    Posts: 25026
    September 20, 2013 at 7:03 pm #1196043

    Quote:

    ^ except, of course, in that little shack out behind the cabin

    Well I left out the part about the Victory Secret catalog I have been getting every 2 weeks because I got Michelle a gift card there once. That would have made the “joke” too long.

    mplspug
    Palmetto, Florida
    Posts: 25026
    September 20, 2013 at 7:04 pm #1196044

    Hey, that was kind of a pun.

    desperado
    Posts: 3010
    September 20, 2013 at 7:44 pm #1196054

    Quote:

    Hey, that was kind of a pun.

    well, two-thirds of a pun anyhow

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