I’ve been through a pile of them over the years, but the Petzl’s have always treated me well. Until last month, I’d never had an issue with one, but my 2 1/2 year old Tikka started draining batteries without the unit being on.
I sent it in with tracking, and saw it was delivered to their warranty facility this morning at 7:30AM. I had this response by 1:13PM:
Hi Joel,
We have evaluated the headlamp you returned to Petzl under RA 00116392.
Unfortunately, we were unable to repair your lamp, however your lamp is covered by our Three Year Guarantee. A replacement headlamp is being shipped out to you on the next business day.
Please let us know if you have any questions.
Best,
Petzl America After Sales and Service
801.926.1500
The fact that they honored the warranty claim, and did it so fast tells me they mfr. a quality product, and their service dept. after a long holiday weekend is still like the Maytag repairman’s phone.
Joel