I broke the latch that closes a Frabill bait station a while back. I took a shot and called Frabill customer service today and asked if they had the latch. They did and are sending one out to me at no charge. Thanks Frabill.
Always nice to hear about the folks that take care of their customers! 
I had an issue with a Frabill pop up fish house that was about nine months out of warranty. I sent them an email summarizing the problem with a couple of pictures and a receipt. To my suprise they sent me a new fish house! That makes me a Frabill fan for life. Love their titanium spring bobbers as well (although spendy)!
Great to hear!
I had the lid on my kool keeper freeze up and break. Called customer service and they sent me a new lid… No questions asked. I received it in the mail a few days later at NO cost.
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I had an issue with a Frabill pop up fish house that was about nine months out of warranty. I sent them an email summarizing the problem with a couple of pictures and a receipt. To my suprise they sent me a new fish house! That makes me a Frabill fan for life. Love their titanium spring bobbers as well (although spendy)!
Had the exact same experience with a hub style Frabill. They have customer service down pat.
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