A prime St Croix walleye rod got caught in some wiring in my rod box. The tip broke off. Can I take it to a Scheels or Gander and get a new one and still have a clear conscious walking out?
September 13, 2012 at 8:31 pm
#1278862
I had an accident
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September 13, 2012 at 8:39 pm #1098679
NOT if they read this post
September 13, 2012 at 8:54 pm #1098681Take it back, if your to squish mail it in. Most rod returns let you saw it into pieces.
September 13, 2012 at 9:02 pm #1098683Bought it earlier this year, due to the type of fishing trips I have been making I haven’t even used it more than twice. With the real Wisconsin Opener coming Saturday its time to “break” this rod out – really, no pun intended
September 13, 2012 at 9:08 pm #1098686Maybe you could put a tip on it and consider it a M action now instead of ML?
September 13, 2012 at 9:12 pm #1098691Quote:
Maybe you could put a tip on it and consider it a M action now instead of ML?
Its a MXF – Medium fast already – or was….
September 13, 2012 at 9:17 pm #1098692Now its an MNSFX. (medium not so fast action)
Seriously. If you care, and it sounds like you do, call St Croix and tell them the story. They may tell you to send it in and your conscience is clear. Or take to store and tell them. I think their is a good chance you get a new rod. Otherwise MNFSX.September 13, 2012 at 9:19 pm #1098693I slammed two in the car door this year
, broke the tips, and sent them back in no questions; and I don’t feel any remorse considering how much I had to pay for them to begin with. 
September 13, 2012 at 9:24 pm #1098695Quote:
I slammed two in the car door this year
, broke the tips, and sent them back in no questions; and I don’t feel any remorse considering how much I had to pay for them to begin with.
no remorse?? So they have to pay for your screw up?
yeah send it in!!
September 13, 2012 at 9:27 pm #1098697Quote:
Quote:
I slammed two in the car door this year
, broke the tips, and sent them back in no questions; and I don’t feel any remorse considering how much I had to pay for them to begin with.
no remorse?? So they have to pay for your screw up?
yeah send it in!!
Absolutely somebody needs to watch out for me, I spend more money on them then I do on my girlfriend.
September 13, 2012 at 10:40 pm #1098725I’m not a fan of screwing over any business. The owners of the businesses have families to feed also. Why should they pay for your mistake? Yeah it sucks that it happened, but it wasnt the companies fault so why should you take money out of their pocket for your accident.
Call st. croix and send it in. Going to cost you $10 shipping to them, plus $20 check, plus 40% of the retail price of the rod… unless they are nice and dont charge you the replacement fee. Or if you dont mind a shorter rod, they will sell you a replacement tip to put on it.
Be a man and do the right thing, it will make you feel good.
September 14, 2012 at 12:14 am #1098734It’s a ten dollar rod blank add ten more for the seat and eyes and some labor . Turn it in they want you to be happy so you will by more !
September 14, 2012 at 1:47 am #1098747Quote:
It’s a ten dollar rod blank add ten more for the seat and eyes and some labor . Turn it in they want you to be happy so you will by more !
I’m not sure where you got that. The cheapest st. croix blank is $50, the reel seat st. croix uses is about $15, then the fuji guides they use are $25 minimum.
There is no way st. croix is turning out rods for $20. Its not as simple as just making some cheap stuff, putting it together and making a huge profit like some people think. They make VERY LITTLE profit on each one sold to retailers. On a $100 rod, st. croix makes about $3.00 profit. On the $400 rods they make about $15.00 each. So if you return a $400 rod that you broke they are out $385. Yeah they make a ton a day and can probably afford to replace it without thinking twice. But do you really think it is right for them to take money out of their pockets to pay for your accident?
I’m all for returning a defective product, that is on the mfg and they should own up to their mistakes. But to return a rod you broke and LIE about it? I thought people were better than that.
Call them and tell them what happened, they will help you out. Its better than lying.
September 14, 2012 at 2:14 pm #1098842They advertise their warranty and their policies have me sold. I am loyal customer because I’ve had several rods replaced over the last 20 years. I must own a dozen St Croix rods and for the money, I will own a dozen more.
September 14, 2012 at 3:45 pm #1098884Seriously, don’t kid yourself. The guys in the warranty dept know what happened to each rod.
When we toured the facility, they showed us some of the rod that came in for warranty. I don’t remember specifically each case, but the stories didn’t match up to the damage to the rod. How they handled each one escapes me as well.
They’ve been doing this for a long long time.
September 14, 2012 at 4:02 pm #1098889Depending on the rod, it will cost you either 70.00 or 95.00 to replace the rod and have a clear conscious based on their warranty/service policy. You could try returning it to Scheels. They might take it back. They shouldn’t.
Quote:
Service & Warranty Policies
SILVER STAR SERVICE PLAN
The fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works.1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.
2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.
3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.
* The $20 s&h charge applies to shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)
GOLD STAR SERVICE PLAN
Ahh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do.1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.
2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. Here are those fees:
$50 for any rod in these series: TRIUMPH, PREMIER (all series), MOJO (all series), EYECON, PANFISH, RAGE, RIO SANTO, TIDEMASTER, WILD RIVER
$75 for any rod in these series: AVID (all series), LEGEND (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER
3. Upon receipt of your rod, our Service Technician will determine whether to repair or replace your rod. Keep in mind we’ll chose to repair it when we can make it perform like new.
4. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)
GOLD STAR + UPGRADE PLAN
Understandably, you’re feeling pretty badly about your damaged `Croix. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it:1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.
2. Include a check equal to the Gold Star fee (Either $50 or $75 – see above.), plus the cost difference between the price of your new rod and that of your damaged one. It’s best to telephone a St. Croix Customer Service Representative at 800-826-7042 (select Service Center), or e-mail at [email protected] for assistance in determining the exact price.
3. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)
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