Am I being hard to deal with?

I purchased a boat that was on consignment at a local dealer here in MN about 6 weeks ago. After looking it over I told the salesman that I would pay the $20,000 for it but it had to have a sun top included in the deal. He told me that the owner of the boat had the top & I would get it. We made the deal & about a week later he called & said the top was there for it. I picked up the top & it looked good but when I tried it on the boat it would not fit, then I found a tag on it that said it was for a Pro V & I have a Tyee. I called the salesman & he said that the owner of the boat also had a Pro V & he must have given me the wrong one? He also asked how bad it fit & maybe I could just use it? Well he said that he would check on it & see if he could get me the correct top. After about 4 calls & a email to the dealer he finally said maybe I could sell the top & use the money to help buy a new one, I said that that was fine with me but they should help me out on the diffrence. He said that he would check on it but its been about 2 weeks & I have not heard a thing from them. I guess what I am asking is d you guys think I am correct in thinking that the dealer should step up & get me a top?

Did you have him write it in the sales receipt, so it was part of the agreement? Or was it just verbal?

I don’t think you are being unreasonable at all. If that was the agreement they should follow through. I don’t think you should have to pay any extra.

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I don’t think you are being reasonable at all. If that was the agreement they should follow through. I don’t think you should have to pay any extra.

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I assume you me UNreasonable…
DT

Opps, too much sun this week. I corrected it!

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Did you have him write it in the sales receipt, so it was part of the agreement? Or was it just verbal?

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He did make a note of it on the receipt but that dont mean much to me, I am old school & believe if someone says something they do it. I believe that there is way to much legal mumble jumbo in the world & it would all be better if people just did what they said they would. It would make the diffrence between a post like this & one saying that XXX dealer steped up & did the right thing.

I was going to suggest you tell him to give you your money or you are going to take the receipt as evidence and file a complaint with the BBB. A receipt is a legal binding contract… remind him of that.

Yes, the dealer should get you the top…it was part of the deal. Give them the wrong top back and tell them to sell it. Why should you have to do that.

THEY proposed the deal. THEY should follow through. Hang on like a dog with a bone…

I have sent them a link to this fourum, maybe they will catch on & come around. If anyone knows the owner of the dealer (he has a few lund dealerships around the cities in MN.) maybe you can send him a link to this also? I really think its probable a bad salesman & manager that are the problem.

I am wondering how much leverage you will have with the dealer seeing as the boat was sold on consignment vs being a stock item. If it was a boat from the dealers own inventory and this happened then yeah, I would making some noise too. I hope things work out the way you want in the end.

I believe that every reply I get on a post like this adds to my chances of getting results. I guess its up to them to decide if the negative they get out of this is worth more or less than the cost of a new top? I do know that if I had read this I would not be buying a $20,000 boat from the place.

Seriosly how bout grow a pair and walk in to dealer and handle thne issue yourself in person.

Maybe I should just walk in & take one off of a boat & leave with it? I have been there more than once & all I get is alot of broken promices. I guess you think that if I cant force a deal out of them then its my fault?

Yes your deal was with the dealer not the consigner.

If they put it on the receipt it’s a legal contract. Take the old one in and tell them you aren’t leaving without the right one. They made the deal not the person consigning the boat. The fact that you’ve been working on them for over a month is ridiculous on a $20k purchase.

By the way, negativity on this post won’t hurt the dealer not knowing which dealer it was.

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Maybe I should just walk in & take one off of a boat & leave with it?

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well, you DO have the receipt for it

I really hate to put there name out there until I am sure that the owner of the dealer has seen this & had a chance to fix the problem, thats why I said if anyone knows the name of the owner of a dealer in the Mn area that has about four locations please let him know.

Call the BBB.If they are a member they are required to respond right away.Have been down this route before.

First I would go to the dealer ship with the receipt in hand and the top in the truck. Tell them to take the top from you and give you the right one. If they start giving you some BS about it not being in stock and all that crap tell them to write you a check for the price of a new one. They will give you some more crap about not being able to do that. Tell them either you are leaving with a new top or the money to buy one or you are going to the BBB. If they say no, go to the BBB and file a report.

If you really really want the top, you could get a lawyer and file a claim in court for your money. A receipt is a legal binding contract and he has to come through with it or pay you out for it.

Too bad dealerships have to be like that. Even if it was on consign, the dealer assumes all responsibility for the deal. It would be the same as if he sold you the boat right out of his stock.

Pull in with the boat and top, tell them to give you the right top our your money back. Ask to speak to the owner and tell them they have 3-business days to make it right. Let them know you will call the BBB and post it on an online forum with their name. Unless you are satisfied.

You have it in writing and they gave you their word.

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I really hate to put there name out there until I am sure that the owner of the dealer has seen this & had a chance to fix the problem, thats why I said if anyone knows the name of the owner of a dealer in the Mn area that has about four locations please let him know.

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Then why post at all?
Usually people post to warn others of service, good or bad.
Or to ask what to do with a problem dealer, after dealing with him several times with no results, posting his name here and sending him the thread does two things.
May get a response from them and they can explain what’s going on, making them at least appear to care what happened, or no response and the rest of us and you have a better idea of what to expect if we deal with that dealer.

Be nice to get both sides of the story.
imho

Al

I made the original post to see what others thought of the deal, not to throw a buisness under the bus. I just wanted to make sure that I was not being hard to deal with. The dealer did send me a email today & said they are going to look into it for me so there is hope. IF the dealer wants to get on here & tell there side of the story thats fine with me.
Dan

Look into it ? Seems black and white to me ??? If they have a problem with their consignor, that’s not your issue ? FWIW, if I expected a used cover that fit my boat and I instead got a BRAND NEW one, I would expect to kick in a little, maybe 20% of the cost of a new one. But that’s just me, I won’t turn others misfortunes into my fortunes.

Lets see, you got the wrong top and that’s understandable, but then you advised him of this and he asked if you could just use it, and 4 calls and an email later he wants you to just sell it and he’d check on making up the difference, two weeks goes by and nothing.

And your worried about throwing them under the bus???

I can see not posting their name on the first go around, but with out hearing they’re side of this, it sounds like your just getting the run a round.

Up to you , but I’d be more worried about yourself and others that may deal with this dealer.imho

Al