Outstanding Customer Service – Minn Kota

I want to share my latest Minn Kota experience…
I was fishing in Canada last weekend. My I-Pilot remote stopped working Sunday. I headed back down home Monday. I called Minn Kota Wednesday and talked with Dave. Told him what happened and that I was heading back up to Canada Friday (today) at noon. Without hesitation, Dave told me I would receive a new remote (no charge) and that he would have it in the mail that day (Wednesday). My new remote was waiting for me when I got home last night. Dave sent it next day delivery. I programmed the new remote to my Terrova and I’m good to go.
This situation was absolutely outstanding customer service in my book!

That’s good to hear. Much better than the old hag at Minn Kota that I talked with last year that pretty much told me I was SOL.

How old was your original remote ? The buttons on mine create indents on my thumb I have to press to hard on them.

I believe two years and I wasn’t asked.

The few times I’ve had to call them (because I broke someone on my old motor by my own fault) they were great and got me the part within a day or two. Glad to hear they took good care of you. It’s great to hear of good customer service.

they are the best.

Outstanding Customer Service – Minn Kota

THAT IS GREAT to HERE!!!!

keep up the service minnkota