Is this expecting to much?

Just trying to figure out if I’m getting to old and grumpy or if service needs some attention.

Before starting let me say this, I hate it when a salesperson pounces on you on a car lot. I like to look around and if I need info I can find somebody.

So, back in February I started looking around for a used Gold Wing style motorcycle. I wasn’t locked into a Gold Wing but did want a touring bike. Over the last couple of months I have entered the same 4 dealerships twice each. In each of the Honda shops I asked about used Wings. I was given prices if they had one but never once did anybody bother to get up and bring me over to the bikes. At the Yamaha shop both times the salesman (who turned out to be the owner) took me over and showed me the bike. Even after explaining I was was leaning towards a Wing he stayed and answered all the questions I had.

Last Friday was D-day for me. I was buying a bike. Again, I stopped at the Honda dealer and asked about Wings. He said he had a bunch downstairs. So, down I went. Spent nearly 20 minutes looking over the inventory. Still no salesman even to see if I found the bikes!! So, being stubborn and a bit pissed off at that point I headed over and bought the Yamaha.

So, did I over react? How much interested did I need to show before I got some body’s attention? Should I have started tossing $100 bills until somebody came over?

I easily could have been talked into spending 5K more then I did. Somebody just needed to show me they wanted my business.

Sorry for the rant, just looking for others opinions I guess.

I woulda done the same thing. That is urine-poor service.

I think you did the right thing. I often pick and choose where I spend based on service issues. I work to hard for my money to throw it where its not appreciated. Sounds like you feel the same way.

I would do the same, but I’m also enough of an A-hole to write them an email and let them know that I bought the other bike and why. If nobody ever tells them, I guess we can’t expect them to change.

Not that I’m making purchases to help them, but if I truly believe in the product and may want the opportunity to purchase one some day, I’ll let them know.

Things will not change unless you say something.

I probly woulda bought the one I wanted or was set on.. but you were there, not me

I dont tolerate bad service. I have reacted the same way for years. However I have changed my ways. I now TELL THEM why I am leaving and that they lost my business because they have chitty cust serv skills!!!
I then shun them for as long as I remember.

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“Before starting let me say this, I hate it when a salesperson pounces on you on a car lot. I like to look around and if I need info I can find somebody….”

Well by your own anaolgy, did you bother to “find somebody” ??? I hear it all the time too here from customers at the car dealership… if you greet a customer in the first minute..”your pouncing” if you let them look at their leisure,”your ignoring them and don’t want their money”… what is acceptable, 5 minutes ? 10 minutes? … nobody knows. I think the line about finding somebody, you failed them with your own system, that you admittedly prefer…. Who likes the salesman who asks if you need any help or if any questions pop up… they will just be standing over here on the side…

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I then shun them for as long as I remember.

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I shun them for as long as I have other options…eventually, I run out of places to shop.

By asking if they had Wings I think I expressed what I was there for. Had they shown up and asked if I needed help and I sent them away then yes it’s on me. But, they never bothered getting up after I asked about a product.

I maybe shouldn’t have included that part about car salesman. My point there was often time they are all commision and they keep coming wave after wave of them. If a salesperson comes over and asks if I need help and I send they away for whatever reason then I agree it’s on me to find somebody if I have additional questions.

IMO somebody should have come out and shown me the bikes when I asked rather then just point me in the direction.

But hey, I’m getting old and cranky, thats why I asked if it was me or………..

BTW G, you are located right between the shops. Both the winner and the loser.

I am a seller and I buy things also. I cannot stand it when I am trying to purchase anything and get ignored. I would have left also and bought where people seemed interested in my business. The honda dealer should have let you look around for a reasonable amount, 20 minutes is too long, of time, and then approached and asked if you had any additional questions. Just seems like plain common sense.

Not much to ask for some service when you want to spend your hard earned money. We greet people as soon as they walk in our door here at Cannon Power Sports and if we are busy with another customer or on the phone we explain that. Kudos to the Yamaha dealer his ethics got him a sale! Gold Wings are great but you have to have service! Everyone in your store is a sales person beginning with the person answering the phone! Hope you get the service through out your ownership you deserve!

Yup your old and grumpyI’m just a A-hole

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Not much to ask for some service when you want to spend your hard earned money. We greet people as soon as they walk in our door here at Cannon Power Sports and if we are busy with another customer or on the phone we explain that. Kudos to the Yamaha dealer his ethics got him a sale! Gold Wings are great but you have to have service! Everyone in your store is a sales person beginning with the person answering the phone! Hope you get the service through out your ownership you deserve!

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I liked the sound of that. “His ethics got him the sale.”

Hell yea!!

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I dont tolerate bad service. I have reacted the same way for years. However I have changed my ways. I now TELL THEM why I am leaving and that they lost my business because they have chitty cust serv skills!!!
I then shun them for as long as I remember.

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I walked out of tires plus 3 years ago due to crummy service and have not looked back. I even told them how much money they were throwing away as I walked out, and they were just fine with it. I need new tires this fall for my truck, looks like this is the second set of 4 tires they do not even get to bid on.

As I work in customer service myself, getting bad service is a quick way to never see my money again.

I know them both… The owner at B…. is a great guy I have heard bad things about HH since the big corporation took over…

I’m a lot like you. A friendly hello or “can I help you with anything” is fine and answering any questions you have about their products is great but a shark of a salesman is a big turnoff.

If they weren’t very quick to help you when you went in to buy the bike, imagine how helpful they’d be when you came back for routine service.

I make a lot of my purchasing decisions based on service and I would have done the same thing.

Should have bought a Harley bagger.

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Should have bought a Harley bagger.

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not in this lifetime.

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QUOTE…

“Before starting let me say this, I hate it when a salesperson pounces on you on a car lot. I like to look around and if I need info I can find somebody….”

Well by your own anaolgy, did you bother to “find somebody” ??? I hear it all the time too here from customers at the car dealership… if you greet a customer in the first minute..”your pouncing” if you let them look at their leisure,”your ignoring them and don’t want their money”… what is acceptable, 5 minutes ? 10 minutes? … nobody knows. I think the line about finding somebody, you failed them with your own system, that you admittedly prefer…. Who likes the salesman who asks if you need any help or if any questions pop up… they will just be standing over here on the side…

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exactly what i was thinking. i’ve worked in car dealerships before (not sales) and i’m a sales person in my current field. people constantly whine and cry about being “pounced on” and then when you finally don’t they buy somewhere else and when you ask why they go “nobody called me!!” we aren’t mind readers. we are just trying to put food on the table for our families. my current job doesn’t depend on repeat business but i know for vehicle sales thats the name of the game and customer service is what ensures it.

You did the right thing. I have a close friend who is a life long Chevy guy. He wanted to purchase a new truck so he goes to dealer and is treated rudely when asked how much was the cash price of a truck on the lot. He was asked can you afford it after the salesman saw the rusted 25 yr old Chevy he drove up in . He went across the street and wrote a check for a Ford truck. When he picked it up he drove it to the Chevy dealer and showed it to the nice salesman. He said his expression was priceless. Hopefully that salesman learned to treat everyone with respect. You can’t judge book by its cover. I to hate being pressured but to be left alone after asking about the GW’s is not smart on Dealers part. Some of the best buying experience I have had is when salesmen comes to me and asks if I need help and then says I will be over by the office if you have any questions or need anything. Those are they salesman that make sales to me.

Mwal

I sold cars and motorcycles a long time ago, and now own a motorcycle publication that works in part with MC dealers. If you were ignored, it was simply wrong. Over aggression simply sucks, and now days many shops have less help than they did, in part to survive tougher times. The good ones have adjusted, even if that means someone working office work is always available to at least say hello, and point dealership visitors in the right direction. Those that say they just want to look are left alone for a couple minutes, and any good salesperson (everyone becomes part of the sales effort in a well run shop) knows how to read a shoppers body language that they are ready to maybe talk a little more. A sales floor is never left empty if a shopper is in the facility.

I have left a dealership and bought elsewhere… but I still bought what I wanted to. You’ll like the Yamaha, they all make good bikes, and a enjoyable buying experience is the first step to long term satisfaction.

I’d like to know the dealerships that dropped the ball…. not posted here, but by pm.

Perfect thing to do. I learned long ago as a sixteen year old flipping burgers at the old M&H in Hastings that the customer is always right. I understand there are exceptions to this rule but you were more than patient enough.

And so are the days of our lives… when does it ever end.