I boogered up one of the blades on my 1yr old Eskimo E40 Composite auger. The screws came loose on one of the blades. One screw fell out under power and the blade spun around, making contact with the centering point. Had a nice chip taken out of the edge. The issue was clearly operator malfunction and no fault of the product.
Contacted Eskimo customer service to see if they had a sharpening/exchange service for the Turbo blades. The little lady repied that they did not, but that she would happily send me a replacement set. She did not waste any time and the blades arrived in 48 hours via Speedy.
This is customer service, above and beyond. It simply does not get any better.
I will check my blades every trip onto the ice and I will definitely use Red Loktite on those screws 
