Does anyone have specific contact information for someone at Lowrance to discuss signficant frustration I have experienced for the past two weeks attempting to address questions with my 332c? Upon my last recent phone call with a “tech” from Lowrance, who must have missed the memo on customer service, I was told that my information (name, phone number) would be passed along to a supervisor and I would be a receiving a call. Something tells me that my information was put into the circular file as opposed to being passed along. So, if anyone has connections or a point person (with a name in addition to a title) I could contact I would appreciate it.
By the way, my issue with the 332c is the loss of the Flashgraf feature (scrolling graph and flasher on same screen) since downloading the update months back. The feature was very useful to me during the ice fishing season last year. The “tech” in a not so pleasant manner told me my options were to live with it or be sent the older version of the software which may impact the functionality of other aspects of the unit. If that is the case, though I may not understand it and it seems to be a method to get people to spend the money on the larger units that still have the feature, I would at least expect to be treated by anyone working for Lowrance, with a bit of respect and a helpful attitude.
Thanks
Jon Platson
