I had a 3 week old Legend Tournament rod snap on me a week ago. I sent it to St. Croix and I’m just curious if anyone knows how long it takes for them to get a new rod to you? They received the rod at the factory on Friday according to FedEx. Just curious about when I’ll be able to get it off injured reserve and back in the rotation.
call or email them with that question. It is a fair question for them and they should be able to give you a solid answer. On all the rods I’ve sent into them, their turn-around was generally a week.
A week is typical. They are very good at getting them back to you as soon as possible!!
I sent my Shimano Calrus in a week ago and havn’t seen my new one yet. Maybe I’ll email them.
I sent one in three weeks ago and they got it back to me in about 10 days. 
I just sent one a couple of weeks ago on a friday. Had the band new rod back in my possesion on the following wednesday. I was extremely impressed with there customer service. I also used the fedex option which makes it a simple process.
Turn time for us has been about a week as well.Another option for you if you arent in a hurry, is to drop them off here,I will ship it for you when I have something else to send them,not as quick for you, but an option none the less!Let us know if we can help! 
I had my 6’8″Legend Tournament snap on me pulling in a Walleye in Canada last year. I fedex it on Monday when I got back home. And had a new pole on Friday.
Only had the pole for 3 weeks? Don’t worry, You will love it. I just bought another 6’3″Legend Tournament because of there great service
Took me less than a week last time to get mine. They are pretty good at getting them sent out. I always wonder if they study them to see why they broke?
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Took me less than a week last time to get mine. They are pretty good at getting them sent out. I always wonder if they study them to see why they broke?
Absolutely they do. They have 2 guys that do nothing but examine each and every rod that comes in for repair or replacement. From what I was told the vast majority of rods break due to mishandling by customers (deep scratches or impacts to the blank) that aren’t noticed by the customer but cause a failure down the road. And St. Croix warranties them anyway.
Basically if your rod doesn’t break within the first couple outings the cause is almost always linked to damage caused by the owner. For example… hitting it on the gunnel, dropping an object on the blank, collision with a heavy object in the boat when running in big waves. The rod won’t break on the spot but the next time you load up on a big snag or throw a little extra “ooomff” behind a hookset then the blank gives out.
I had a chance to talk with the two guys making the warranty descisions during a recent tour of the plant. If anyone sending in a rod thinks they’re able to fool these guys as to how the rod actually broke… trust me, they know.
And this is why a good warranty is key to the descision making process. Unless the rod looks trashed / abused St. Croix stands behind their products. When Iwas there this past month I was told that they are still providing parts and service on rods sold 30 years ago, on some of the original st. croix fly rods, that came with a life time warranty.
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