Tom, What steps have you done so far? Are you familiar with Navionics maps or is this new? Reason I ask is some people don’t know you have to tell the unit to read the map. If I recall correctly, you’ve had the chip for a while now.
How to pull up a map… (Use the Lowrance notes) There are some other tips on the left side at that link.
If that isn’t the problem, you may need to to a reset on the unit. Take the chip out and make sure you have backed up all waypoints or you will LOSE THEM! Press the PAGES and POWER buttons at the same time to reset the unit. Then try the card again.