St. Croix Replacement Question

  • john-tucker
    Northwest Illinois
    Posts: 1251
    #1233285

    I broke a St. Croix Legend rod last week on a big carp. I know they used to replace them, but I’ve heard they do not do that any more. Can anyone enlighten me on St. Croix’s policy on replacement of broken rods?

    kooty
    Keymaster
    1 hour 15 mins to the Pond
    Posts: 18101
    #351009

    I would call St. Croix directly and talk to them. I’ve heard very positive things from just shipping charges to nothing. I personally had to pay $60.00 for an avid, but that was because I broke the rod on a gunnel cleat.

    http://www.stcroixrods.com

    2ndChance
    Monroe, Wi
    Posts: 5
    #351011

    John, Its’s my understanding that the Priemer Series has a 2year warranty, and the Avid and Legend Series have a lifetime warranty. I would definitly contact them. I just visited their facilities in Park Falls, Wi. and their very nice people. Good Luck

    tom_gursky
    Michigan's Upper Peninsula(Iron Mountain)
    Posts: 4751
    #351015

    Lighten that drag John! Lighten that drag!
    All Legends are lifetime garanteed…here it is

    We will promptly repair or replace (at our option) your rod, reel or rod blank free of charge if it becomes damaged due to defective materials or workmanship for the life of the rod/reel/blank. This Service Policy applies to the original owner only and may not be transferred to another person.

    We reserve the right to replace a discontinued model with a current model of our choosing. We rely on the information that you provide us on our Warranty Registration form to substantiate that you are the original owner of this rod.

    Rods/reels/blanks that have become damaged due to normal wear, accident, misuse or neglect may be repaired or replaced for a reasonable charge. We will advise you of the cost of the repair or replacement and await your approval before proceeding.

    Damaged rods/reels/blanks should be returned directly to the St. Croix Service Center. St. Croix dealers are not authorized to perform service work on behalf of St. Croix. You must return the entire product, including broken parts, freight prepaid and insured, to the address below. Please include a note explaining the problem, along with $20.00 for return shipping and handling within the USA. International customers are responsible for the actual return shipping and insurance charges.

    St. Croix Rod
    Attn: Service Center
    856 North 4th Avenue
    PO Box 279
    Park Falls, WI 54552

    This warranty is limited to repair or replacement of the rod, reel or rod blank only, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover accident, misuse, neglect, normal wear, fire, theft, loss, intentional damage or value added from the construction of a custom rod from a St. Croix blank. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

    Questions? Contact a Representative in our Service Center

    By phone at 800-826-7042

    By e-mail at [email protected]

    hodge91
    La Crosse WI
    Posts: 158
    #351019

    If it is an older model legend, they will give you a credit towards an Avid series rod. This is usually close to the price difference between the older Legends ($80-$90) versus the Avid prices ($140 -$160) if it is a newer elite model it is lifetime and should be subjected to the $20 shipping only.

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