I just had one of the most enjoyable transaction experiences I have encountered in a long time. I bought a Minn Kota Maxxum 74 trolling motor and Waterspike Anchor from Wade Kuehl at JOLLY ANN MARINE. I started emailing him late last week with questions about items I was interested in. The email questions continued through the weekend. I would email him, and he emailed me back very promptly. Now, this is Saturday and Sunday guys, most marine businesses don’t even want to to know you on the weekend!!
He called ME on Monday morning. He was very friendly and helpful over the phone, having to look up some information, which he had readily available. He qouted me very good prices ( better than Cabelas on the Max 74), plus free shipping. If I lived in Mn or WS I could have saved sales tax!! Governors gotta have his cut.
I got home this afternoon and there’s my trolling motor and anchor! ONE DAY! FREE SHIPPING! NOW THAT’S SERVICE!
These days even decent customer service is too often hard to come by. Nameless, faceless uncaring people that give you the feeling that they’re doing you a big favor and a lot of “nope we can’t do this and we can’t do that”, crap.
Well, JOLLY ANN MARINE,isn’t one of those. I’ll be shooting more of my business Wade’s way in the future. Great customer service should always be rewarded with the opportunity to provide more of it!!
Gramps