I purchased one in March of this tear, Had the bail spring break, then when I took it back to the sales counter, they gave me a replacement with my spooled line on it. Then I went home ad added it back into my boat only to fine there was no, I say no (again N0) drag available! Swaped it out for a Stradic Shimano.
Last week I was there again and talking to the store department manager he reported in surprise that he had 4 of them in the same shipment that all had issues. Schells bent over backwards to satisfy!
Did not mean to hyjack, but are you experincing the same as I did? See about swapping it back out for a new one. There was a little run issue last spring on the Patriarch this spring.