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I am assuming you have checked the battery and it is fully charged.
Next I would check to make sure the hub and the prop is engaged.
Also check wires and connections are tight. I would bet you have a battery or connection issue.
I wouldn’t assume anything with me and you know better.
The battery was charged over night. We actually ended up using it to jump the motor’s battery, that apparently was dead, using jumper cables.
We checked all the connections, although I told them to also check the male/female connection on the wires from the peddle to the motor, since there were 4 wires and I assumed 2 were for rotating the unit and the other 2 to spin the prop.