What was the warranty issue ?
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First to paragraphs snipped from my post a few years back and edited for brevity.
Purchased two of their Genesis 6’6 ML-F (2 piece) rods on sale for $110 each on April 29 (2023), directly purchased from the 2B website. One of the rods broke right where the two pieces connect, strange. This occurred the second time the rod was used, and when my son was reeling in a 12 inch white bass. The bass made a run and the rod snapped. I filled out the online forms, yes, there are two forms, and sent in pictures. One form talks about Accidental Use and asks for the consumer to pay $75 in yr one for a replacement rod that breaks due to misuse or accident. I explained that this wasn’t the case, so I was directed to a “Manufacturer Defect” claim. This requires me to pay to ship the rod in ($20) to be inspected. I did that, paid to ship it to them for the next step. Upon inspection I was told “rod looks to have been overstressed causing it to break in the guide wrap, but that likely was a manufacturing flaw on our end.”. That particular rod was discontinued so options were offered at that same price point for replacement options. I discussed use and came to the conclusion that a rod they offer for $189 would be a better option and offered to pay the difference. That offer was accepted and I was sent an invoice. The issue was the invoice included the difference in price and that applicable tax, plus some additional costs (around $15-20). I asked what this additional cost was and was told it was the cost of a rod tube and shipping. At that point I wasn’t thrilled with the experience and shared with 2B that (1) I had very different experiences with other companies in the same line of work, (2) That I didn’t think I should have to pay to ship a rod in to them that broke on its 2nd use with no misuse and then to be told that it was a manufacturer defect and asked to pay for a rod tube and shipping to have a new one shipped to me when I paid for an upgrade. I told them to pick an option; send me a replacement in the $110 options they provided or refund the original cost (with their logic I should’ve asked for reimbursement on my cost for sending in a rod that was a manufacturer defect). I shared that I want to be done with the experience and get to a conclusion as this has been a hassle. Very negative overall experience.
Update… Used my other 2B Genesis rod for the second time since purchase. Tip broke on the second cast. Has been stored in a rod tube in my boat the entire time. After the hassle last time I’m not even gonna bother with a return. $189 retail rod that is 2 for 2 with breaks within first two times being used, coupled with very poor warranty/customer service. No thanks, done with these.
Broke our 3rd rod made by 2B reeling in a 16 inch northern. After past fiascos with their “customer service” and “warranty” plan I’m not even bothering to send this in or make them aware. Hope others had and have better luck but we will not buy anymore of their products.
Since this debacle I have given away or traded, or sold all 2B and Elliott rods I owned and share my opinion of their product service every chance I get. Quick search on this page for past conversations and google will bring results similar as to my interaction.
