Customer service experiences: Fenwick, St. Croix, Two Brothers Innovation (2B)

  • bigstorm
    Southern WI
    Posts: 1454
    #2218667

    Update… Used my other 2B Genesis rod for the second time since purchase. Tip broke on the second cast. Has been stored in a rod tube in my boat the entire time. After the hassle last time I’m not even gonna bother with a return. $189 retail rod that is 2 for 2 with breaks within first two times being used, coupled with very poor warranty/customer service. No thanks, done with these.

    If both rods broke it makes me wonder if something happened to them during shipping when you ordered them? I have a 2B Genesis 7ft L and it has been great so far

    tim hurley
    Posts: 5831
    #2218668

    Bear didn’t you mention another lesser known brand that you liked on another post? Was it 2 brothers?

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