Customer service ARGH!

Jumped to bird a few years ago and no regrets.

Not to rain on your party but if you think there are any manufactures besides vexilar that is going to bend over backwards on a unit over 5 years your dreaming. I have both and neither last forever and there customer service is one in the same. Good Luck

I’ve dealt with Lowrance twice for customer service and they resolved my issue in a timely manner both times. Bear in mind these were for units less than 3 years old each time though.

Bird customer service has been very good to me over the years, with sonars for both the ice and boat.

Hummingbird CS tried to sell me a new “replacement” ICE 55 for full retail when mine would only read anything when switched to the 10x depth setting. Pretty much told me tough cookies. Swore then I’d never own another HB product.

Those units are over ten years old and 4-5 systems old.

I get the frustration but I don’t think this is a Lowrance issue by any means.

There was an update released recently that caused some issues w/ Lowrance’s Active Target.

I called HB a couple of years ago trying to get a unit fixed… It was too old to get fixed. It was only 5 years old. It’s not a Lowrance problem. I’ve had nothing but good experiences with Lowrance customer service so far. Only needed them once.

I didn’t expect Lowrance to warranty the units.
A 2 plus hour wait to talk to a human is crazy.

The_Bladepuller wrote:

I didn’t expect Lowrance to warranty the units.
A 2 plus hour wait to talk to a human is crazy.

The recent update has had the phone lines very busy I’ve heard… That’s certainly not the normal wait time. Did you not want to receive a call back when it was your turn in line? It usually asks if instead of waiting they’ll call you once you’re up…

I never had a call back as an option offered.
2 hrs & I got approximately half way through the queue. That was enough wasted time for one day.

The_Bladepuller wrote:

2 hrs & I got approximately half way through the queue. That was enough wasted time for one day.

I don’t blame you for that one, 2 hours waiting is 3 times as long as I’d give it. Maybe try later after the “wave” of people that are having trouble with the new software update has subsided.