How long does it usually take to get a custom rod made? I ordered a few rods from TUCR and I was told 3-4 weeks. That was 6 weeks ago. I feel bad making this post but I am running out of patients and I am trying to keep my cool and be nice.
Is this normal?
What did they say when you asked them about the rods?
I called a few days ago and they said that they where waiting on a few components to finish one of the rods. Sounded like it may be another week or two.
Are they ice rods or open water?
ice rods
I can understand why they might be out of components for ice rods. Did you contact them before you posted this? They’re usually pretty awesome in the customer service department. Also, I get that you’re excited to get them, but ice is pretty far off.
I think 2-3 weeks over quoted time deserves a reasonable explanation. Which it sounds like they told you they have back ordered components.
On a much larger scale, I can tell you that there is AGAIN another hold up at the docks. I’ve been hearing from many manufactures that containers are 2, 3 …or more weeks behind coming into this country. Most rod components are from over-seas and this is an assumption on what John is waiting for.
That’s not what I wanted to hear. I just placed an order Sunday night. They didn’t give me a ship date, I’m in processing.
I realize that ice is a ways off. I didn’t start this thread to malign Tuned Up Customs, I was just wondering what normal turn around is. I had intentions of ordering another rod and I was wondering how much lead time I have to give myself.
I think it is fair to point out that nobody has said how long it took to get their rods.
Please call me. Not sure who you talked to but usually we are running at 4 weeks right unless we ordered something very different on the rod?
Number is 651-341-1129
Prior to switching over to TUC rods a few years ago I had experienced issues with custom rods taking longer than expected… Once I switched to Tuned Up they’ve always delivered on time or early. Without any further knowledge besides my own dealing with Tuned Up I’d guess that any delay must be the result of something outside of their direct control.
Will
Prior to switching over to TUC rods a few years ago I had experienced issues with custom rods taking longer than expected… Once I switched to Tuned Up they’ve always delivered on time or early. Without any further knowledge besides my own dealing with Tuned Up I’d guess that any delay must be the result of something outside of their direct control.
Ironically, once many of you folks switched over to TUC, I’ve been able to get my Thorne rods delivered on time or early again now too. 
I ordered mine the end of August and got it in about 3 weeks. I’m sure the closer it gets to ice season the longer the wait though.
I placed my order for 2 rods on August 27, and “my account” on their website says that it is still processing.
going on two weeks for just a response to a e-mail was hoping to order 4 new rods ?
going on two weeks for just a response to a e-mail was hoping to order 4 new rods ?
I’ve had email issues here and there with not sending off, if I don’t hear back within 48hrs weekdays I make a call. This was with Hotmail. Once I switched to Gmail no issues.
Bigdaddyg you can get in touch with me if you haven’t heard anything yet. Not sure what’s going on with the emails, sorry.
Big Daddy G – What email address did you send this too? Or did you sent it through the portal. We usually get back to people within 24 hours during the weekdays and 48 hours on weekends. That is the goal.
Thank you.
sorry I work on the road a lot, <[email protected]> this is the same as I use last time to order.
Feel free to email me at [email protected]
Looks like the right email for Adam. Maybe something happened.
Thank you.
I just looked back through my emails and I do not see one from you. Please give me a call or resend it today and I will be sure to keep an eye out for it.
Adam
763.370.4544
If it’s an exact copy of the email he sent it to it appears there is a “-” right before “com” in .com that would have thrown it off.
there is a e-mail still floating around on the intertube ? as I just resent the original one to Adam, he responded in just min.s so were dose this stuff go? my faith has been renewed
Maybe a tech genius can answer that one?? I assume nowhere if the email failed.
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