I recently had an outstanding experience.
Within the past year I believe I have purchased at least 3 pair of Costas. For close to 25 years, maybe more, I’d been wearing Maui Jim and Rayban glass lenses. So spoiled by the clarity of glass it was hard to make the leap to poly. I utilized MJ’s customer service a couple of times and have had complete replacements (due to my fault) for very minimal cost.
A couple of months ago I was on the highway close to home and spotted a pair of sun glasses laying in the middle of the road. Being a sun glass whore I turned around to see what they were. Turned out they were a pair of Costas. The lenses were in very good shape despite their tumble down the highway. However as pointed out the rubber on the nose piece and ear pieces were breaking away. This appeared to be from wear and tear, not their ride down the highway. While still wearable and comfortable, I thought I’d check with Costa on Warranty. The process was all online and pretty simple. I was skeptical without a receipt or documentation and as easy as it was, surely there was a catch. After the process which also involved uploading pictures of the damaged area I almost immediately received notification that they would be covered under warranty which meant a new replacement. My exact model (Tuna Alley readers) was no longer available so I got to choose which of the current Tuna Alley model I would like. Came in the mail about a week later. I vowed then to continue to purchase and recommend their products.
Sadly a couple a days ago while out shopping I misplaced my favorite Costa Saltbreak glasses so this might be an opportunity to show my appreciation with another purchase.
I still see some MJs and RayBans in my future as well.