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I was disappointed with Ganders service.
You are not alone.
i was there yesterday because i was told they still had shimano stradic 1000 FI in stock. Girlfriend was shopping and I ran over there to pick it up. they had TWO in the display case and i asked to buy one and if there was some sort of display discount. he then looked for the empty box and said “sorry we don’t have it, maybe later in the year.” i told him it was a discontinued item and these will be the last you get. he said “well i don’t have a box for it, so i can’t sell you it.” then before i could ask to talk to somebody else he repeated himself twice again. i was so angry.
nasty e-mail was wrote them.