Buyers Beware

I stopped by the Rochester GM on the way home yesterday & picked up a few items. Previous to this purchase I had purchased two of their private label reels & upon getting home one of the boxes was missing parts. That was successfully exchanged later the same day. At the same time that I was exchanging the reel a guy was returning a Terova sold as new that obvious to the purchaser was a faulty returned item. I do not know the outcome of that deal but today was another story. The one problem item was a Flambeau 3700 series speed bag. Included with the bag is 2 flambeau boxes. After getting home I opened the bag & one of the boxes had the bottom broken in 2 locations. Returned to GM this morning & was told no returns or exchanges. The manager explained the merchandise did not belong to them & I was out of luck. Not a big loss to me but that was customer service at it’s finest. GM & it’s new owners have now lost a customer for life. IF you should chose to risk a purchase at a GM in the near future it would be very wise to completely inspect the item prior to check out. They have many signs out saying please do not open cartons……..I wonder why ???

Thanks for the heads up, they lost my business along time ago

Ummmm….You guy’s do know Gander Mountain has gone out of business and you’re dealing with the last of what they’ve got……
Buyer beware….

It’s a bankruptcy closing. Merchandise is moving in and out from everywhere. If you want complete warrantied items go buy new at a operating store. If you are looking to save % on merchandise go take your chance at Gander Mountain.

Dutchboy wrote:

If you want complete warrantied items go buy new at a operating store.

It was not marketed as used product. The product was damaged & should not have been on the shelf.

Maybe not, but it’s a bankruptcy, in a couple weeks you will have nobody to return to. So as your title says “buyers beware”.

You’re dealing with the liquidators, not Gander Mountain….

Doesn’t matter where you’re purchasing from, new or used, liquidation or not, items should always be inspected as much as reasonably possible BEFORE purchase.

Your title says it all. Buyers beware.

There’s plenty of signs that the merchandise will iffy at best and there are no returns. Gander has nothing to do with this so buy at your own risk.

Open the boxes and inspect your merchandise before you buy. There’s nothing stopping you from doing so.