Reqteq no question! Absolutely the best bang for your buck in the pellet grill game, and by far the best customer service of any company I’ve owned a ‘big’ product from.
Don’t worry about not seeing them in person, seriously, they are made in the USA with HEAVY DUTY materials. All stainless steel hardware that’s like overbuilt/engineered to last. They are solid as a rock and will last many many years. Everything from the hardware, to the firebox, to the grates, are just super heavy gauge stainless.
I have one of the early models of the RT-680, I’ve ran probably 2000 lbs of pellets through it and it’s still in great shape. The only parts I’ve replaced are:
– Side shelf (they used to use powder coated steel, all units now have a full stainless steel shelves). Either way, they sent me a brand new stainless steel shelf for free, it was an ‘unfinished’ one from their line, which just meant it didn’t have some grommets installed.
– Ignitor: Again, they’ve upgraded their ignitors to now be like 10-20 year parts. Since I had an original one, instead of just sending a new ignitor for me to install, they sent me a whole new firebox with the new ignitor installed, so all I had to do was take a few bolts out and slide the new one in. Again for free.
– At one point I needed an extra bolt (I think to mount the new controller or side shelf), and they sent me a whole new set of hardware. I still have all of it as backups, it was probably $40 worth of hardware and they just shipped it to me like next day for free.
– I upgraded to the newer wifi controller, my choice, old one worked fine but I wanted to control by the app.
I’ve had a couple other things that needed some help, like a fuse went out at one point I think. But with all of these things, I picked up the phone and called them and immediately had someone on the other line who was SO helpful. They were able to troubleshoot over the phone and everything is so well designed it’s very easy to ‘fix’ anything that needs fixing. They engineered these grills to be very easy to swap out parts if something goes wrong.
I can’t recommend them enough, once you see one in person you’ll see the traegers at costco or something and just go, ‘man, these things are cheap and flimsy’, and they are comparably priced!