Which one of the big 3 has the best customer service ? I have a 3 year old HB Helix 10 G4N of course it’s 6 months out of the 2 year warranty period. 450 bucks to send it in to get fixed . What a kick in the nuts . Anyone offer a 3, 4 or 5 year? Or have cheaper repair cost? Pretty bummed !
Whats wrong with it
Screen went black and the back light wont light it up anymore. Have to use a flash light to see your settings. Called bird and had a 20 minute factory reset and the works. Tried different sources of power . Nada.
Also its gonna drive me nuts if someone doesnt change that thread title to Lowrance lol
The best customer service is the one you never need. The one time I had to contact Lowrance I was happy with the results, but from the sounds of your experience with Humminbird you arent happy but that is pretty par for the course once out of warranty IMO.
I guess I’m confused.
You called Humminbird, got it working, then you decided to use a different power source? What exactly does that mean?
Now it doesn’t work?
Why not just run a factory reset again and see if it works?
I guess I’m confused.
You called Humminbird, got it working, then you decided to use a different power source? What exactly does that mean?
Now it doesn’t work?
Why not just run a factory reset again and see if it works?
Must of read it wrong . It quit working – if you use a flashlight and shine through the glass you can kinda see whats going on . I called humminbird, we switched power sources, did a factory reset and nothing has worked.
I’ve put in 1 claim with Humminbird (bad screen) and 1 claim with Garmin (transducer cord separation) (I’ve never owned Lowrance) and both were replaced quickly without being charged anything…
Also its gonna drive me nuts if someone doesnt change that thread title to Lowrance lol
LOL
Not helpful but as a side note, I hate when I forget to turn the backlight back up after night fishing. Next time I go out I can’t see the damn screen to get it booted up and turned back up 
I do it every friggin time
Only have experience with Garmin. I was still having issues with my 93uhd not reading my ducer. I called them on it and after telling him I have been having issues off and on since year one they still said all they could do was half off a replacement ducer. When I said why would I buy another one that could have the same problems, he then said they fixed the issue and I won’t have a problem with it again. So I came back at him and said if it was a known issue, why did I not get a free replacement. He understood where I was coming from but I still had to purchase a new ducer. Pissed me off but it’s worked since just fine.
John, that is really lame if it was a known issue and they wanted you to pay for a new one even if it was at a discount. I ran into a similar scenario but with the photo for my son to get his passport. I went to the Post OFfice had it taken and expedited then a few weeks later it came back rejected so I needed a new photo. Went back to the Post Office asked for my money back because it was overexposed and they said they cant do that but they would take another one. I said you think I am going to trust you with another photo when the first one didnt work? Went to Walgreens and paid less than half.
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