I am not sure what is happening. Would be interesting to figure it out. Gregg and Paul know their stuff.
Not sure either. With their rods breaking often and being a known issue you’d think the customer service would be stronger. Not questioning anyone’s knowledge, but also hard to say this is an isolated incident. A quick search here and on google backs this up. Couple notables below from a different board (not my comments, btw)
“Customer service is not up to expectations…here is why.
I purchased two rods…and the lst time I got to use one of them it was May 22nd. It broke while fishing on Red Lake in 3 pcs in 3 pieces on a simple hook set. I called the tackle shop where I got them from and was told they could not handle the warranty. Had to go back to the MFG which is 40 minutes from my house. I sent a note on the 23rd explaining the problem, shattered in 3 pcs with photos and asked if I could drop it off instead of mailing it. Got a email, on the 24th that said CS service would make arrangements to have someone meet me. I sent another email on the 24 th asking the best day and time we could meet. Never received a response. Since May 24th have sent 2 emails and the most recent e-mail 6-1 with phone number explaining that I planned to be in Bemidji 6-2. No response. Worthy to note this is lst custom rod that I have broke while fishing and I have had many.”
“Tuesday morning I spoke to the bait-tackle shop I purchased four of these rods from. The Mgr admitted, hearing about these rods breaking, a price anglers may have to pay for a light, sensitive rod.”
“Elliot rods are made by the Thorne Brothers. 2B is the name of their company. They sold Thorne brothers 25 years ago or so. They are very knowlegable in fishing rod making. Their reel seats are not top notch. There may be a bad blank every now and then, like described in earier post. This is where customer service would be nice, The don’t seem to answer phones or emails. I had a broken rod, brand new and tip broke of when iwas putting line on first time. Got service reps number from dealer and he replaced my rod within a couple days. “